Outlook on android - receiving notifications, but emails don't show in inbox.

Anonymous
2016-12-15T21:51:08+00:00

I use outlook for android (Motorola Moto G running Android 5.1) and it worked great until a couple of days ago. Now I get notifications of new emails, but the messages don't show up in my inbox. If I click a notification to try and read the email, it says 'Couldn't open message', and takes me back to my inbox, which shows only old messages.

Please help!

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  1. Anonymous
    2018-04-27T16:50:20+00:00

    I am having the same issue using my work office 365 account. Our security means I can ONLY access work email using the outlook app. Which ONLY shows notifications, but will not display any emails. Can you see how this makes my job very difficult? Horrible

    Handset- ZTE Blade Z - Software up to date

    Outlook Mobile - Up to date

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  2. Anonymous
    2018-03-02T02:54:09+00:00

    Same issue here. This on a Note4. Microsoft is the only company that uses the public as product Alpha testing

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  3. Anonymous
    2018-02-16T23:45:29+00:00

    Same issue (plus one other) here:

    Notification comes then minutes later email shows up.

    Also the search is terribly slow and rarely show result even when I can see what I am searching for!

    I like the Outlook app idea, the look of it, with calendar etc right inside it but come on ... make the mail and search WORK!

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  4. Anonymous
    2018-02-13T16:37:13+00:00

    The update from about a year ago solved this issue. And now it's back on a Note 8, while my spouse's Note 8 and identical settings and apps are just fine.

    This is RIDICULOUS. I should NOT be having to fight a program and service like this just to be able to stay on top of my emails. This is for work; missing emails is not an option!

    I've done the resets, the reinstalls, the force stops, the clear cache... Is Microsoft really going to force me to use Gmail instead?

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  5. Anonymous
    2017-12-29T19:52:12+00:00

    Im having this exact same issue. Its taking minutes before the email shows up on the outlook app. Long after the notification arrives. I am using Pixel 2 and the version of the outlook app is most current.

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