Outlook on android - receiving notifications, but emails don't show in inbox.

I had the same issue in Oct 2018, nearly two years later. Clearly no one from Microsoft is listening - or if they are listening havent bothered fixing the issue.

Anyway, the problem is that the app is not able to sync new emails when the battery saver option is turned on. Seems very bizarre, but try turning it off, and the emails immediately start syncing.

Not a fix - but at least I am getting emails again!

Note to Microsoft - come on guys, this is a pretty fundamental issue. Apart from some platitudes from Microsoft Agents on this forum, has anyone even looked at solving this problem?

Regards,

Venkat 

I use outlook for android (Motorola Moto G running Android 5.1) and it worked great until a couple of days ago. Now I get notifications of new emails, but the messages don't show up in my inbox. If I click a notification to try and read the email, it says 'Couldn't open message', and takes me back to my inbox, which shows only old messages.

Please help!

***Post moved by the moderator to the appropriate forum category***

Same issue for me on a Pixel 2 XL. Started happening yesterday. I either have to delete and reinstall the Outlook app or remove my account from the app. This is a terrible fix and it is insanely sad that Microsoft's response to this is basically "uh, well that sucks."

Going to give it another day, then move to another app. I love the app, but especially when I am on the road, I don't want to have to reset the app to get an important email.

I get the notification that I have a new email (Outlook app, using an Exchange work account) but the email is not in my Inbox. Sometimes I see a "fetching new email" message but the email still doesn't appear. Closing the app down and reopening it sometimes works. Happens both on wifi and cellular on my LG V30 on Android 8. But it also happened on my Samsung S9 too. I think the Android outlook app needs some serious fixing.

It's really very frustrating! Microsoft couldn't solve the problem even after one year! This is not at all acceptable. While I notice this from last week, I captured some of the screenshots, I lost many important emails, don't know how can I get those back!

I cannot live with that, just uninstalled Outlook App from My Samsung Galaxy J7 Nxt phone. Reconfigured with its default email apps. If it continues, I will go back to my laptop email.

It will.  It's random.  Same here, all users are O365. Nothing else special going on.  Not trying to connect to a whole bunch of other accounts...just one.

My experience with it is that it happens sometimes.  If you are patient with it, it will eventually seem to resolve itself for a good stretch of time. BUT, it will come back, and if you're patient again, it will resolve.

However, for me, the time that it seems to happen is when I or a user need it the most. Sometimes emails get to be fairly real-time conversations, so having an hour or so delay in response, just because you're waiting for Outlook to "catch up", is not acceptable. 

Yes, if you delete and recreate and all that jazz, it kind of forces the thing to get past that "be patient" stage.  But...REALLY???  Is this the instructions we should train all our users with?  "Use Outlook on your phone.  If it doesn't seem to be working, then delete the account and re-add.  If that doesn't work, uninstall and reinstall the app.  Oh, and this will happen often, so get used to it!"

Most all our users say "no thanks" I'll just use the Google provided email or gmail. 

Can't really argue with that!