Outlook on android - receiving notifications, but emails don't show in inbox.

Anonymous
2016-12-15T21:51:08+00:00

I use outlook for android (Motorola Moto G running Android 5.1) and it worked great until a couple of days ago. Now I get notifications of new emails, but the messages don't show up in my inbox. If I click a notification to try and read the email, it says 'Couldn't open message', and takes me back to my inbox, which shows only old messages.

Please help!

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  1. Anonymous
    2019-12-10T09:41:55+00:00

    I have had the same issue for a few months on my Galaxy S10. I have a pretty large inbox so resetting the account and downloading all the messages took an extremely long time.

    I have found recently that just restarting my phone gets the emails working again for a short while before stopping again. A real pain. 

    I find that my Microsoft Teams app on my phone stops working at the same time as the email so perhaps this is something to do with authentication?

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  2. Anonymous
    2019-11-25T09:03:54+00:00

    Agreed! Is now years later, still waiting.

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  3. Anonymous
    2019-11-25T07:15:46+00:00

    This doesn't work.  Reinstalling the app only works for a couple of hours,  then emails stop coming in. 

    This needs to be resolved Microsoft, it is absolutely not acceptable!

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  4. Anonymous
    2019-11-22T01:32:01+00:00

    When I remove then add back the account, it says "an error occured"

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  5. Anonymous
    2019-11-18T16:28:23+00:00

    Hotmail message notification  received but not find in inbox

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