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I use outlook for android (Motorola Moto G running Android 5.1) and it worked great until a couple of days ago. Now I get notifications of new emails, but the messages don't show up in my inbox. If I click a notification to try and read the email, it says 'Couldn't open message', and takes me back to my inbox, which shows only old messages.
Please help!
***Post moved by the moderator to the appropriate forum category***
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
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in 2019 same problem. why is this not fixed yet? lol
Another Galaxy S9 here. For me it typically Always got fixed by a simple reboot of the phone. However the issue would reappear a few Hours later. I now made the Settings Changes described by SH n SEA - let's Keep the fingers crossed this works. It would not surprise me if some of the Vendor Changes to power Management were causing issues, although it's odd that Microsoft never seems to have caught the issue.
I have alos noticed that problem usually occures when phone has visited power-save mode. I have Huawei Honor 9 and the settings are bit differently labeled, but I will defently give try to your solution. Thanks for posting it.
So far my only solution has been: Accounts ->Work account - Delete. After re login to outlook sync is OK again.
I uninstalled Authenticator and it makes no difference. All other devices are fine. Very amateur response from a 'professional' corporation isn't it!
I currently have a high level support agent working with me to find a solution, unfortunately I dontd think MS can monitor all these threads.