Outlook on android - receiving notifications, but emails don't show in inbox.

Anonymous
2016-12-15T21:51:08+00:00

I use outlook for android (Motorola Moto G running Android 5.1) and it worked great until a couple of days ago. Now I get notifications of new emails, but the messages don't show up in my inbox. If I click a notification to try and read the email, it says 'Couldn't open message', and takes me back to my inbox, which shows only old messages.

Please help!

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  1. Anonymous
    2019-02-20T19:45:06+00:00

    I use outlook for android (Motorola Moto G running Android 5.1) and it worked great until a couple of days ago. Now I get notifications of new emails, but the messages don't show up in my inbox. If I click a notification to try and read the email, it says 'Couldn't open message', and takes me back to my inbox, which shows only old messages.

    Please help!

    ***Post moved by the moderator to the appropriate forum category***

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  2. Anonymous
    2019-02-20T19:42:41+00:00

    I use outlook for android (Motorola Moto G running Android 5.1) and it worked great until a couple of days ago. Now I get notifications of new emails, but the messages don't show up in my inbox. If I click a notification to try and read the email, it says 'Couldn't open message', and takes me back to my inbox, which shows only old messages.

    Please help!

    ***Post moved by the moderator to the appropriate forum category***

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  3. Anonymous
    2019-02-20T11:13:02+00:00

    Ion my Pixel XL have same issue for last 4 weeks. The gmail link works perfectly good.

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  4. Anonymous
    2019-02-20T11:09:06+00:00

    I have the exact same issue. No resolution, frustrating.

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  5. Anonymous
    2019-02-16T00:06:21+00:00

    I just started having this issue as well.  I get a notification I got an email but then there's no email in Outlook for Android.  Cleared cache and it worked for a day then stopped again.  Uninstalled and reinstalled and worked for a couple days before stopping again.  Connecting to a work Office 365 account on Android 9.

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