Outlook on android - receiving notifications, but emails don't show in inbox.

Anonymous
2016-12-15T21:51:08+00:00

I use outlook for android (Motorola Moto G running Android 5.1) and it worked great until a couple of days ago. Now I get notifications of new emails, but the messages don't show up in my inbox. If I click a notification to try and read the email, it says 'Couldn't open message', and takes me back to my inbox, which shows only old messages.

Please help!

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Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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  2. Anonymous
    2017-10-19T07:44:46+00:00

    Same problem here.

    Phone: Honor8, Nougat

    In the past I deleted Outlook app, O365 accaount, Work account. Just to get clear table and start from zero.

    This usually helps.

    Today had this problem again.

    I tested following:

    Settings - Accounts - Work account, here I deleted my work account.

    I then added my work account and got notification to installa microsoft workaccount certificate, I did this.

    Opened Outlook app and now its syncing OK.

    So just delete/add work account helped.

    Lets see next time.

    Why and when this problem occures?

    I have noticed that there might be somethig to do with powersaveing action done by android/huawei.

    Latest problem started when I had low battery and phone shutted down. 

    Some how sync is not re-enabled after recharge.

    Seen this also when travelling and using power save modes of android/huawei

    I would really like to get final fix to this.

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  4. Anonymous
    2017-06-27T06:57:15+00:00

    Hi Steven,

    Issues in Outlook such as this may happen because of various reasons. We would like to know more. Have you tried any of the resolutions found on this thread? Are we working on an Office 365 with a business subscription? Which version of Windows are we working on? To access Outlook account, what browser are you using? Have you tried running Outlook on a different browser? What is the device you are using? Was there any error message?

    Your reply is most important for us to ensure we assist you accordingly.

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  5. Anonymous
    2017-06-05T15:54:17+00:00

    Hi David,

    There are several reasons why this issue happens. To figure out where does this issue is coming from, we suggest that you open your Outlook account in an Internet Explorer browser. Right-click on the folder and it will give you an option to mark all the emails as read.

    Let us know what happens next.

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