Outlook on android - receiving notifications, but emails don't show in inbox.

Anonymous
2016-12-15T21:51:08+00:00

I use outlook for android (Motorola Moto G running Android 5.1) and it worked great until a couple of days ago. Now I get notifications of new emails, but the messages don't show up in my inbox. If I click a notification to try and read the email, it says 'Couldn't open message', and takes me back to my inbox, which shows only old messages.

Please help!

***Post moved by the moderator to the appropriate forum category***

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

165 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2017-05-31T19:07:03+00:00

    No changes made prior.

    No error messages.

    Usually the 3rd or 4th sync works after about 5 mins.

    I have tried the reset account functionality, I have uninstalled and reinstalled.

    After reinstall the issue began again after 3 days.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2017-05-26T09:54:19+00:00

    Hi Dan,

    There are several reasons why an issue occurs, sometimes this may be caused by some files or components that are broken or missing on the system. To isolate your concern, we'd like to know the following information:

    • Were there any changes that happened prior to the issue?
    • Do you see any error messages? If yes, can you provide us the exact message?

    On the other hand, we suggest that you Sign out on your Outlook app then Sign in again and check if the issues persists.

    We're looking forward to your response.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2017-02-11T22:47:07+00:00

    I hope the update works for you as well:)

    Was this answer helpful?

    0 comments
  4. Anonymous
    2017-02-11T18:00:44+00:00

    I just updated, and will report back in a day or two after I see it's stable. Hoping this fixed the issue...

    Was this answer helpful?

    0 comments
  5. Anonymous
    2017-02-11T13:27:44+00:00

    Having the same Outlook app issue on my Samsung Tab Pro. Hoping for a fix

    Just got the email "could not open message" issue resolved after the updating the Outlook app. The update from Playstore just got available today 2/11.

    Was this answer helpful?

    0 comments