Outlook on android - receiving notifications, but emails don't show in inbox.

Anonymous
2016-12-15T21:51:08+00:00

I use outlook for android (Motorola Moto G running Android 5.1) and it worked great until a couple of days ago. Now I get notifications of new emails, but the messages don't show up in my inbox. If I click a notification to try and read the email, it says 'Couldn't open message', and takes me back to my inbox, which shows only old messages.

Please help!

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  1. Anonymous
    2021-05-09T16:09:10+00:00

    It's really annoying in COVID time not to see your recent emails.

    The mails don't sync. How many times you can reset your account.

    Is this a solution? And also you are stuck with only outlook to access your emails.

    Microsoft team.. please find a solution to it.

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  2. Anonymous
    2021-05-04T15:30:37+00:00

    Thank you guys.  I just deleted the app.  I only use t on my desktop.  Thanks for all the suggestions.

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  3. Anonymous
    2021-03-16T16:53:23+00:00

    Give it a while.. the problem will recur.  I tried that switching off focused once and thought it was fixed too.

    The problem came back.

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  4. Anonymous
    2017-02-11T13:19:42+00:00

    I just got mine working. What i did was from the outlook app..went to settings..under accounts tab.. Selected my email id deleted it.. Signed in again and it is working fine since yesterday.. Hoping it won't happen again

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  5. Anonymous
    2017-02-05T18:55:47+00:00

    Is there an update available for Outlook? If so, kindly update it. Also, have you tried signing in your Outlook account on a different device? This is to isolate if the issue is just happening on your mobile phone only.

    We found a thread similar to your concern, kindly follow the troubleshooting steps provided by Johayber T. on this link.

    Keep us posted.

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