Deployed O365 applications crash on start

Anonymous

Hello all,

We're pushing out O365 this weekend to about 65 computers. We'd like to avoid having each one stream the download and install, but given some trouble we're having with the ODT that might be our only option. I used XML script editor to configure a new XML for deployment. It looks like this:

</Product>

</Add>

</Configuration>

Since display is on Full for now, I can say it gives us no error messages. I do have a log, and it looks okay, but I have no idea what to look for besides the word "failure" (which I saw none). So it installs fine, but when we open any application, it crashes and asks us to Close. If we ignore that, you can use Word and Excel in the background just fine. Obviously this won't work, but it makes me think the applications are okay. Also - we're not being prompted to activate or sign in to our O365 accounts that we have for our staff. What are we missing?

*Each computer had a VL Office version on it, but we removed it. Even tried running the Office removal FixIt tool just in case. It made no difference. I'm building up a fresh PC right now to try out, but that won't help much since all staff computers cannot be rebuilt for this.

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Anonymous

Hi Jeremy,

Thanks for your updates. Please try the steps below and see if the issue can be fixed.

Since the Office apps can be opened in Safe Mode, you can try disabling all the add-ins (e.g. for Word) and try to launch Word again.

HKEY_CURRENT_USER\Software\Microsoft\Office\application name\Addins\add-in ID

For each Add-in, there will be a key named “LoadBehavior”. Please kindly set it to “0” for every add-in to disable it from automatically being loaded when launching Office.

Then please try to launch the Word again to see if the crash happens again.

Disable the Hardware Graphics Acceleration and then try again:

HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common

Create a new value called “DisableHardwareAcceleration” and set it to “1”:

If still crashed, please kindly add this registry key to check:

HKEY_CURRENT_USER\software\policies\microsoft\office\16.0\common\internet

Create a new value called “useonlinecontent” and set it to “0”:

Please let us know if you have any updates.

Regards,

Spike

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51 additional answers

Anonymous

2017-04-04T09:01:19+00:00

Hi Jeremy,

May I know if you've tried theclean boot? Will the issue happen again?

Best Regards,

Jim
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Anonymous

2017-03-29T10:00:46+00:00

Hi Jeremy,

I see. I checked your PM, we'll post back once there's any update.

Best Regards,

Jim
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Anonymous

2017-03-28T16:25:38+00:00

I added the registry key as described in that thread, but I used the 16.0 folder since we're on 2016 and not 2013. Excel still crashes, and I restarted the machine just to make sure.
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Anonymous

2017-03-28T09:28:49+00:00

Hi Jeremy,

Thanks for the reply. Could you check if the solutions in this thread helps?

If the issue remains, we'd like to request additional information via PM.

Best Regards,

Jim
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