Deployed O365 applications crash on start

Anonymous
2017-03-02T22:43:54+00:00

Hello all,

We're pushing out O365 this weekend to about 65 computers. We'd like to avoid having each one stream the download and install, but given some trouble we're having with the ODT that might be our only option. I used XML script editor to configure a new XML for deployment. It looks like this:

<Configuration>

    <Add OfficeClientEdition="32" Channel="Current" SourcePath="\fsstl06\DataDir\Installs\Software Distribution\Office_2016_365" OfficeMgmtCOM="TRUE">

        <Product ID="O365BusinessRetail">

            <Language ID="en-us"/>

        </Product>

    </Add>

    <Display Level="Full" AcceptEULA="TRUE"/>

    <Logging Level="Standard" Path="\fsstl06\DataDir\Installs\Software Distribution\Office_2016_365\Logging"/>

</Configuration>

Since display is on Full for now, I can say it gives us no error messages. I do have a log, and it looks okay, but I have no idea what to look for besides the word "failure" (which I saw none). So it installs fine, but when we open any application, it crashes and asks us to Close. If we ignore that, you can use Word and Excel in the background just fine. Obviously this won't work, but it makes me think the applications are okay. Also - we're not being prompted to activate or sign in to our O365 accounts that we have for our staff. What are we missing?

*Each computer had a VL Office version on it, but we removed it. Even tried running the Office removal FixIt tool just in case. It made no difference. I'm building up a fresh PC right now to try out, but that won't help much since all staff computers cannot be rebuilt for this.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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Anonymous
2017-05-14T09:08:08+00:00

Hi Jeremy,

Thanks for your updates. Please try the steps below and see if the issue can be fixed.

  1. Since the Office apps can be opened in Safe Mode, you can try disabling all the add-ins (e.g. for Word) and try to launch Word again.

HKEY_CURRENT_USER\Software\Microsoft\Office\application name\Addins\add-in ID

For each Add-in, there will be a key named “LoadBehavior”. Please kindly set it to “0” for every add-in to disable it from automatically being loaded when launching Office.

Then please try to launch the Word again to see if the crash happens again.

  1. Disable the Hardware Graphics Acceleration and then try again:

HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common

Create a new value called “DisableHardwareAcceleration” and set it to “1”:

  1. If still crashed, please kindly add this registry key to check:

HKEY_CURRENT_USER\software\policies\microsoft\office\16.0\common\internet

Create a new value called “useonlinecontent” and set it to “0”:

Please let us know if you have any updates.

Regards,

Spike

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  1. Anonymous
    2017-03-07T09:07:48+00:00

    Hi Jeremy,

    It seems the issue is not related to the Office installation. Regarding the error and the exception code: 0x0004e453, it appears the issue is due to the mso20win32client.dll file. Have you tried replacing it? You can pick them from an unaffected PC. Here are the locations of that .dll files:

    C:\Program Files (x86)\Microsoft Office\root\vfs\ProgramFilesCommonX86\Microsoft Shared\OFFICE16

    C:\Program Files (x86)\Microsoft Office\root\vfs\ProgramFilesCommonX64\Microsoft Shared\OFFICE16

    In addition, here is a thread which mentioned that the error is due to the confliction between Office 2016 and Visual Studio. Even a clean built machine may had pre-installed Visual Studio. Could you check if it applies to your condition?

    If it is the case, the solution is to update to the last version of VS 2015 (Update 3).

    If it is not the case, please inform us.

    Thanks,

    Jim

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  2. Anonymous
    2017-03-06T18:35:22+00:00

    Hi Jeremy,

    You may try scanning first your system for viruses and share us the results.

    Also, you can try running ROIScan (Robust Office Inventory Scan Tool) to generate logs on your computer to help troubleshoot patch and product installation issues.

    I have sent you a private message, for you to download and run the tool: https://answers.microsoft.com/en-us/privatemessages/list

    Thanks,

    Mike

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  3. Anonymous
    2017-03-06T15:44:36+00:00

    The only two issues OffCAT found was no Antivirus scanning. Which makes sense as this is a bare machine with only Windows and O365.

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  4. Anonymous
    2017-03-06T15:09:17+00:00

    Online Repair still tells us the program crashed.

    Office applications are up to date.

    As for drivers, this is a brand new machine, and I used the Dell Driver Update to update anything that wasn't the newest.

    I'll check out the OffCAT now and report back what I get.

    We're just a little lost on why streaming them from online works, but not when we download them and install them. We did about 1/2 of the installs this last weekend, but I'm hoping we find the trick for the other 1/2.

    Let me add this. With this new computer, I avoided joining the domain, and prevented any group policies from applying. I also downloaded a fresh set of Office files to the desktop of the machine to avoid any permission issues on the network.

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