When I click and drag Microsoft Office windows, they slide in slow motion then jerk to catch up

Anonymous
2017-01-30T08:03:48+00:00

Hi,

Recently I've been noticing a strange feeling while using Word and Excel. The first time I had seen it, I simultaneously had 26 documents on the screen and 1 spreadsheet, so I wrote it off as a reflection of my PC's inability to perform (but looking back I realize I've done much more demanding things). Today I opened word to work on a homework assignment when I wanted to slide the window to the side of the screen (not snap), so I could fit another window to its side. That's when I saw it for the second time. The best way for me to describe it is like, while you're floating in space, yanking on something (with a mass greater than your own) with an elastic band. So, initially it will move very slowly until you can overcome the elasticity of the band and the inertia of the window (the "mass"), and then it will accelerate very quickly in an attempt to catch up with the mouse movements, with lots of stuttering throughout.

BUT, in my testing, it seems to happen only when a document/spreadsheet is loaded, not when each program is waiting for input on whether to load something or start new.  It doesn't matter whether anything else is running on my desktop, just that Word of Excel are (I haven't tested PowerPoint or any of the other programs, but Outlook runs normally).

I wasn't sure where to turn to for assistance because I've never encountered a problem like this before, and a simple system restart has not been enough. If you need any more information, I'd be happy to give what is needed, but as far as I know, nothing of significance happened that have caused this.

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Anonymous
2017-10-19T17:16:11+00:00

Taht's NOT a CPU performance issue nor a BIOS/Firmware setting issue, this happen on multiple system having display refresh rate higher then 60Hz. That's BAD CODE and only Microsoft can fix this.

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  1. Anonymous
    2017-10-20T02:05:41+00:00

    MS office generates a large amount of GU instructions (high frequency) when dragging windows, but the system not able to process them on time. So list out some general suggestions that cover related areas (CPU, GU, mouse, display), hope you can isolate the cause of the problem. 

    1. Use high performance power plan to ensure system is running on high frequency
    2. Ensure all cores are using in boot advanced options
    3. Update latest Win10 device drivers for display chipset from manufacturer 
    4. Update latest Win10 device drivers for mouse from manufacturer 
    5. Don't use "beauty" features in system info advance setting of windows 
    6. Don't use "beauty" features in system display setting of display card
    7. Disable Cortana (it handles various events from software) 
    8. Disable hardware graphics acceleration in the MS application (isolate GU related issue)
    9. Use default setting for BIOS, especially CPU and display
    10. Remove additional display card by using onboard display chipset
    11. Use different mouse from other band
    12. Select lowest refresh rate in display setting
    13. Disable the onboard LAN card
    14. Don't run / kill realtek audio process

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  2. Anonymous
    2017-10-20T02:32:32+00:00

    MS office generates a large amount of GU instructions (high frequency) when dragging windows, but the system not able to process them on time. So list out some general suggestions that cover related areas (CPU, GU, mouse, display), hope you can isolate the cause of the problem. 

    1. Use high performance power plan to ensure system is running on high frequency
    2. Ensure all cores are using in boot advanced options
    3. Update latest Win10 device drivers for display chipset from manufacturer 
    4. Update latest Win10 device drivers for mouse from manufacturer 
    5. Don't use "beauty" features in system info advance setting of windows 
    6. Don't use "beauty" features in system display setting of display card
    7. Disable Cortana (it handles various events from software) 
    8. Disable hardware graphics acceleration in the MS application (isolate GU related issue)
    9. Use default setting for BIOS, especially CPU and display
    10. Remove additional display card by using onboard display chipset
    11. Use different mouse from other band
    12. Select lowest refresh rate in display setting
    13. Disable the onboard LAN card
    14. Don't run / kill realtek audio process

    This is total rubish. I've been working with office products for years. This is totally new

    You're actually going to tell me that 

    ASUS PRIME Z270-A LGA 1151 Intel Z270 HDMI SATA 6Gb/s USB 3.1 ATX Motherboard

    Intel® 7th Generation Core™ i7-7700K Kaby Lake Quad-Core 4.2 GHz LGA 1151 91W BX80677I77700K Desktop Processor

    ASUS GeForce GTX 780 OC DirectCU II 941MHZ 3GB 6.0GHZ GDDR5 2xDVI HDMI DisplayPort PCI-E (364.51 driver)

    Corsair Vengeance LPX 16GB (2x8GB) DDR4 3200MHz CL16 Memory Kit - Black (CMK16GX4M2B3200C16)

    Samsung 960 PRO M.2 512GB NVMe PCI-Express 3.0 x4 Internal Solid State Drive (SSD) MZ-V6P512BW

    Samsung 850 Pro 512 GB Solid-State Hard Drive

    WD Black 2TB Performance Desktop Hard Disk Drive - 7200

    Fractal Design Define R5 ATX Mid Tower Window Case Titanium 2X5.25 1X3.5 8X3.5IN

    Corsair AXi Series AX860i Digital 860W 80 PLUS

    Cryorig H7 Tower Cooler For AMD/Intel CPU

    Liteon 24X DVD Writer SATA Black Retail

    ASUS 28" (PB287Q) 60Hz 4K Ultra HD Gaming Monitor 1ms Response

    Samsung SA850 24" 60Hz 1920X1200 16X9 Monitor

    Windows® 10.0 1709 (16299.19 and counting)

    Can't handle moving a simple Word window?

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  3. Anonymous
    2017-10-20T08:33:01+00:00

    I appreciate you trying to help here, but I don't think I need more troubleshooting to do. The issue is already found and the fact that the trick with the mouse polling works pretty much proves it.

    I can assure you that my machine is in perfect condition and I have no intent to degrade either its performance or my user experience with OS/other software just to try to fix lagging MS Office windows.

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  4. Anonymous
    2017-10-22T02:23:56+00:00

    I appreciate you trying to help here, but I don't think I need more troubleshooting to do. The issue is already found and the fact that the trick with the mouse polling works pretty much proves it.

    I can assure you that my machine is in perfect condition and I have no intent to degrade either its performance or my user experience with OS/other software just to try to fix lagging MS Office windows.

    Not at all.

    So great to know that the problem was solved, no need to waste time anymore  :)

    fyi, friends encountered the lagging issue, one fixed by changed the power plan setting and another fixed by swap the mouse. 

    The beauty of PC is open for user to select whatever band devices/parts and handle compatible issues.

    Higher polling rate usually price higher. But higher polling costs higher processing and make intensive program lagging, like MS office and some action games.

    Hope the expensive MS office face high mouse polling rate issue can be fixed soon.

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