When I click and drag Microsoft Office windows, they slide in slow motion then jerk to catch up

Anonymous
2017-01-30T08:03:48+00:00

Hi,

Recently I've been noticing a strange feeling while using Word and Excel. The first time I had seen it, I simultaneously had 26 documents on the screen and 1 spreadsheet, so I wrote it off as a reflection of my PC's inability to perform (but looking back I realize I've done much more demanding things). Today I opened word to work on a homework assignment when I wanted to slide the window to the side of the screen (not snap), so I could fit another window to its side. That's when I saw it for the second time. The best way for me to describe it is like, while you're floating in space, yanking on something (with a mass greater than your own) with an elastic band. So, initially it will move very slowly until you can overcome the elasticity of the band and the inertia of the window (the "mass"), and then it will accelerate very quickly in an attempt to catch up with the mouse movements, with lots of stuttering throughout.

BUT, in my testing, it seems to happen only when a document/spreadsheet is loaded, not when each program is waiting for input on whether to load something or start new.  It doesn't matter whether anything else is running on my desktop, just that Word of Excel are (I haven't tested PowerPoint or any of the other programs, but Outlook runs normally).

I wasn't sure where to turn to for assistance because I've never encountered a problem like this before, and a simple system restart has not been enough. If you need any more information, I'd be happy to give what is needed, but as far as I know, nothing of significance happened that have caused this.

***Post moved by the moderator to the appropriate forum category.***

Microsoft 365 and Office | Install, redeem, activate | For home | Other

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Anonymous
2017-10-19T17:16:11+00:00

Taht's NOT a CPU performance issue nor a BIOS/Firmware setting issue, this happen on multiple system having display refresh rate higher then 60Hz. That's BAD CODE and only Microsoft can fix this.

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  2. Anonymous
    2018-08-24T13:36:59+00:00

    I have a newer Dell laptop with all updates and Windows 10 with Office 365. I kept the old Office 2010 installed and all the 2010 apps start faster, do not have this slow motion drag and Alt+Mouse click on words still works.

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  3. Anonymous
    2018-08-14T06:24:27+00:00

    No, its the same slower computers. My issue is mainly with Excel and Onenote. Outlook and word are ok. I have an Alienware Area 51 with a GTX 1080..

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  4. Anonymous
    2018-08-13T01:59:29+00:00

    I have been having the same problem when moving any window whether a webpage or document. They just seem to "float" around and do not go where I want them to. This problem seemed to start just after the last and newest Microsoft updates in July/August 2018. I have an 8-core processor running at 3.75GHz, 32 Gig of DDR3 Ram at 1600 MHz, a Nvidia 1050 GT video card running at 1695 MHz and two 27" gaming monitors operating at a slow 60Hz refresh rate (backed down from 143Hz) on the Display Ports and a PerformanceMx mouse.

    Windows update:

    Windows 10 version 1803

    July 24, 2018—KB4340917 (OS Build 17134.191)

    Is my computer too fast for windows?

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