When I click and drag Microsoft Office windows, they slide in slow motion then jerk to catch up

Anonymous
2017-01-30T08:03:48+00:00

Hi,

Recently I've been noticing a strange feeling while using Word and Excel. The first time I had seen it, I simultaneously had 26 documents on the screen and 1 spreadsheet, so I wrote it off as a reflection of my PC's inability to perform (but looking back I realize I've done much more demanding things). Today I opened word to work on a homework assignment when I wanted to slide the window to the side of the screen (not snap), so I could fit another window to its side. That's when I saw it for the second time. The best way for me to describe it is like, while you're floating in space, yanking on something (with a mass greater than your own) with an elastic band. So, initially it will move very slowly until you can overcome the elasticity of the band and the inertia of the window (the "mass"), and then it will accelerate very quickly in an attempt to catch up with the mouse movements, with lots of stuttering throughout.

BUT, in my testing, it seems to happen only when a document/spreadsheet is loaded, not when each program is waiting for input on whether to load something or start new.  It doesn't matter whether anything else is running on my desktop, just that Word of Excel are (I haven't tested PowerPoint or any of the other programs, but Outlook runs normally).

I wasn't sure where to turn to for assistance because I've never encountered a problem like this before, and a simple system restart has not been enough. If you need any more information, I'd be happy to give what is needed, but as far as I know, nothing of significance happened that have caused this.

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Anonymous
2017-10-19T17:16:11+00:00

Taht's NOT a CPU performance issue nor a BIOS/Firmware setting issue, this happen on multiple system having display refresh rate higher then 60Hz. That's BAD CODE and only Microsoft can fix this.

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  1. Anonymous
    2018-02-20T21:46:16+00:00

    What they are trying to tell us, in an ever so delicate way, is that we would be better off running a free OS and Office suite such as Linux and Libre Office. 

    That can be my only conclusion based on their unwillingness to fix such issues.

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  2. Anonymous
    2018-02-05T09:22:17+00:00

    Thanks.

    Two points:

    1. I actually fail to find a way to modify the polling rate on my logitech mouse.
    2. I've plugged several other mouses to my computer, and the results is always the same.

    I'm still facing the same problem. How come Microsoft dare to sell programs like Office (and others..) that contain bugs and do not correct them??

    Still looking forward to a way to solve this issue, and thanks again for the time you've spent on that.

    Cheers? Eric.

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  3. Anonymous
    2018-02-03T09:38:36+00:00

    Yes, ok. But then why I have this problem with a Logitech mouse apparently having a USB polling rate of 125 Hz?

    This is unclear.

    Cheers, Eric.

    Try to set up Polling at 333 reports per second. It's the only setting that worked best, in my personal case.

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  4. Anonymous
    2018-01-31T21:01:37+00:00

    Yes, ok. But then why I have this problem with a Logitech mouse apparently having a USB polling rate of 125 Hz?

    This is unclear.

    Cheers, Eric.

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