Excel comments not displaying

HERE'S THE ANSWER, F I N A L L Y  :-)

Office 365's latest updated version don't have this issue.

In other words, if you start a new file and start working on it - these problems don't occur.

However, there is a problem when you use your old files and try to open it with Office 365. There seems to be some compatible issues there.

After months of frustration, and working with right click and EDIT COMMENT, and having to switch tabs to get rid of the comments box ... I ended up with the file shutting down, each time I wanted to view the comment.

So, I chatted with a customer support. And after 2 hours of interacting with the seniors - we were able to find out the COMPATIBILITY ISSUE.

Basically, if you copy your old files where you have your comments stored and paste it on a new file, then the comments can be viewed as you hover over the cell as before.

If you don't do this, then apparently there is no solution offered by Microsoft.

So, I changed my files by copying them into a new file, and it works perfectly alright.

Yes, it's a pain and time consuming to copy and paste on to a new file - but it's a lot better after having lot of frustrations in trying to work with the old ones.

HOPE THIS HELPS GUYS.

This has been the only solution to my problem.

I have exactly the same issue in Excel on Office 365.

Some comments display fine on rollover while others just display the arrow and line with no comment box.

Have you managed to resolve this issue?

UPDATE -- While the "so called" Fix described above worked for a while the problem has returned.

Still looking for a fix.

Fix for Excel 2016 Comments Not Displaying on MacOS 

Configuration -- Running Excel 2016 Version 16.9 (180116) on MacOS High Sierra 10.13.2.

Situation -- Excel Auto Updater ran on 1/18/2018 and from that moment onward I had trouble with comments displaying when rolling the cursor over a commented cell.  As stated above, it would work for a while, and then simply stop working after 10-15 min and the only fix was to Quit and restart Excel.

What Worked -- I shut down Excel and dragged the folder named "com.microsoft.Excel" from the Library>Containers folder to the Trash.  

Pathname of Folder to Delete -- Macintosh HD>Users>user_name>Library>Containers>com.microsoft.Excel

I then restarted Excel and the problem appears to be gone.  The deleted folder is automatically recreated by Excel.

Fix for Excel 2016 Comments Not Displaying on MacOS 

Configuration -- Running Excel 2016 Version 16.9 (180116) on MacOS High Sierra 10.13.2.

Situation -- Excel Auto Updater ran on 1/18/2018 and from that moment onward I had trouble with comments displaying when rolling the cursor over a commented cell.  As stated above, it would work for a while, and then simply stop working after 10-15 min and the only fix was to Quit and restart Excel.

What Worked -- I shut down Excel and dragged the folder named "com.microsoft.Excel" from the Library>Containers folder to the Trash.  

Pathname of Folder to Delete -- Macintosh HD>Users>user_name>Library>Containers>com.microsoft.Excel

I then restarted Excel and the problem appears to be gone.  The deleted folder is automatically recreated by Excel.