After Last Update Scroll Inactive Windows Doesn't Work With Excel 2016

Anonymous
2016-11-01T16:03:15+00:00

After the last Windows 10 update was installed, my scroll inactive windows setting for my mouse no longer works in Excel 2016 without selecting the window first.  This is a major inconvenience.  Is there a fix for this?

Thanks.

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Microsoft 365 and Office | Excel | For home | Windows

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  1. Anonymous
    2016-12-30T21:10:45+00:00

    How many users need to have the same problem before it gets forwarded to the Office Team?  Add me to the list.  Excel Version: 14.0.7177.5000 (32-bit)

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  2. Anonymous
    2016-12-22T05:08:50+00:00

    Hi Michelle,

    This is still not fixed.  It's a major pain to not have it fixed.

    Microsoft, please stop treating us like idiots.  This is a REAL ISSUE here.  Please deal with this.

    Kim

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  3. Anonymous
    2016-11-03T07:39:10+00:00

    To troubleshoot your concern, we suggest that you perform a DISM or System Update Readiness tool scan.

    Let us know how it goes.

    Thanks.

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  4. Anonymous
    2016-11-03T02:39:11+00:00

    Hi Michelle,

    Changed to optical mouse - still the same issue.

    USB mouse drivers are up to date.

    Device manager says USB mouse is working properly.

    System file checker did not find any integrity violations.

    Did a quick repair and full repair and still the same issue.

    Kim

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  5. Anonymous
    2016-11-02T08:59:14+00:00

    Hi Kim,

    To address your concern, provide the answers to the following:

    • Have you tried using a different mouse device and got the same result?
    • Is the driver for the mouse device up to date?
    • Have you tried checking the mouse under Device Manager if its status says it's working properly? Here's how:
    1. Right-click Windows Start button then select Device Management.
    2. Click the drop down arrow for Mice and other pointing devices.
    3. Click the mouse you're using then check the Device status.

    In the meantime, we suggest that you perform a System File Checker scan and repair your Excel 2016.

    Let us know the result.

    Thank you.

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