Microsoft Office 2016 encountered an error during Setup

Anonymous

I have tried to install the Office on Windows 10 Home but unable to complete it. almost nearly at the end the installation process rolls back and an error message "Microsoft Office 2016 Professional encounter an error during setup" appears. I have read the thread on this same issue and have tried everything suggested there but to no avail. I had a working office on this same machine previously but due to some reasons I had to recover my windows to it's factory defaults. After that I am unable to install the office at all. Any help guys, i am attaching the screenshot of the error.

here is the log file

Setup 2016 Log File.txt

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

Anonymous

I have found a solution to the problem and it calls for you to go into the scheduled task and delete the Office folder in that and then try to install Office. Try this...

I know this is a necro post but I wanted to add to the solution list for anyone else who continues to have this problem, even now in 2016.

I was having this same issue and tried every solution on this post without success. It should be noted, my issue started after I attempted to unininstall a component of my existing Office 2013 installation. Instead of launching the "change" dialog of the MS Office Setup, the system registered that event as a flat uninstall of Office Pro 2013. From that point forward I was unable to reinstall Office 2013 Pro. I had other Office 2013 apps installed (Visio and Project) so I even removed those hoping that would fix it but setup continued to fail.

At any rate, I ended up finding the solution myself, however I do not fully understand why it was an issue to begin with. At any rate...

I first properly enabled verbose logging by following instructions found here (since the instructions contained within this post seemed to miss a few steps): https://blogs.technet.microsoft.com/odsupport/2010/12/30/troubleshooting-office-installation-failures/

While looking at the logs I found my issue stemmed from the following command trying to be run:

MSI(INFO): 'CAQuietExec: Entering CAQuietExec in C:\WINDOWS\Installer\MSIEA18.tmp, version 3.6.3025.0'

MSI(INFO): 'CAQuietExec: "schtasks.exe" /create /f /tn "Microsoft\Office\OfficeTelemetryAgentLogOn" /xml "C:\Program Files\Microsoft Office\Office15\1033\officeinventoryagentlogon.xml"'

MSI(INFO): 'CAQuietExec: ERROR: The system cannot find the path specified.'

MSI(INFO): 'CAQuietExec: '

MSI(INFO): 'CAQuietExec: Error 0x80070001: Command line returned an error.'

MSI(INFO): 'CAQuietExec: Error 0x80070001: CAQuietExec Failed'

It was erroring trying to register a scheduled task but was complaining that the system could not find the path specified. After tracking with procmon I verified the XML file used for this command was actually being created. I then focused on the other path mentioned in that error: "Microsoft\Office\OfficeTelemetryAgentLogOn".

This is the path the scheduled task would actually live at so I opened Task Scheduler and drilled down through the path. I found my path ended at "Microsoft\Office" and there were 0 tasks here.

Since this path was empty, I deleted the Office folder entirely from Task Scheduler and re-ran setup again. This time it finished successfully!

I don't know why the simple fact that the Office folder existed within Task Scheduler prevented this from running but its removal fixed my issue.

0 comments

50 additional answers

Anonymous

2017-05-07T18:01:46+00:00

its workkkkssssss !!

just went into sheduler and deleted some stupid office entry ...damn !!! love you!!
Was this answer helpful?

0 comments No comments
Anonymous

2017-04-27T15:23:41+00:00
I am installing Office 2016 on all our computers. I have found this fix to work on two computers that had problems but am now encountering the problem again on a third computer.

Unfortunately, the fix is not working as I am not able to delete the Office folder in Task Scheduler. I keep getting an error message that says "The user account does not have permission to delete this task folder". I have changed the folder permissions in Explorer but continue to get the same message. Interestingly, the folder does get removed in Explorer but still appears in the Task Scheduler.

Anyone able to help? I'm getting desperate as I need to get the computer working for this employee.

Update: I read through every post and found the answer that worked for me:

DanHAHS replied on
- Insider
This was very helpful but in my case the "Office" folder:
- Existed in the Task Scheduler console (MMC)
- Did NOT exist in C:\Windows\System32\Tasks
- DID exist in the registry under a key located here:
HKLM\Software\Microsoft\Windows NT\CurrentVersion\Schedule\Taskcache\Tree\Microsoft

After removing the 'Office' key at this location and re-opening Task Scheduler, the Office folder disappeared, and Office 2013 installed successfully. Thanks for the tip!

Be the first person to mark this helpful
Was this answer helpful?

5 people found this answer helpful.

0 comments No comments
Anonymous

2017-04-25T05:26:05+00:00

Thank you. I looked everywhere for a fix and this one worked.
Was this answer helpful?

0 comments No comments
Anonymous

2017-04-17T01:49:26+00:00

God bless your heart!

It is true that most of the times the easiets solution is the right solution, but WHO would have thought of the TASK SCHEDULER??

It reminds me that one time when I built a computer that was absolutely refusing to work. That, untill I unplugged a freaking defective SPEAKER.

Thank you for providing this solution!
Was this answer helpful?

0 comments No comments