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We have noticed that since this month’s updates have installed Word 2016 is crashing when clicking on the File menu when certain (not all) documents are open.
Our initial investigations have revealed that if we open a document that works (a fresh .docx or any .doc) and while Word is still open try and open a problematic .docx it works. If we try and open a problematic .docx with Word closed first, accessing the File menu causes Word to crash. What’s interesting is that it doesn’t seem to be all .docx files, only certain ones, but for the moment we haven’t identified any commonality between the problem files, in fact most are simple documents with no embedded pictures, macros etc.
Removing the Update for Word 2016 (KB3178720) resolves the issue. However, if we install this update on its own on a VM, it does not cause the issue, so it appears to be caused by a combination of updates released this month rather than just this particular update, but removing this one update resolves the problem.
A family of Microsoft word processing software products for creating web, email, and print documents.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
A new issue has shown up that it changes the Office Theme from Dark Gray to White when Word Crashes with this bug.... No one like white since it is blinding on the screen. It would be nice to disable it or use normal colors. Hint Hint if any MS employee reads this....
You need to uninstall updates before this problem and turn off automatic updates. Other option is use older Office 2007 or 2003 since those were test before being released to the masses.
Hi Dave,
We would like to clarify few things. Kindly answer the following:
- Do you by any chance have any Malwarebytes installed?
- Do you have the Windows 10 Creator's Update?
We look forward to your response.
Hi,
I am facing issues with both excel and word 2016. It crashes on clicking OPEN. Also yes, I have malwarebytes installed. Kindly help regarding this.
Only when the big numbers come up that it gets addressed. Like my pa's said that the loudest squeak wheel gets the attention. This is why more people should post here and than may be it will be fixed.
Right now it is only in the thousands users impacted, which is low priority for MS.