Hyperlink insert crashes Office 2016 & Windows 10 Creators Update

Anonymous
2017-03-20T11:30:29+00:00

Hi,

After a lot of searching, I still cannot explain why all office software crashes when trying to insert a hyperlink when latest creators beta is installed (15060).

The crashes all relate to the same DLL ucrtbase.dll.

As soon as I rollback to actual windows version 14393.953 the issue is non existent.

Thanks for your input

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Anonymous
2017-09-12T01:40:41+00:00

But I use the god-mode all the time!  Windows 10/Office 365 is so incredibly buggy, that god-mode makes it easy to use the available tools there.  Why doesn't windows do that naturally, anyway?

I was unable to send an invoice today, thanks to Excel not working its hyperlinks, perhaps Excel's just atheistic?

Fix it, Microsoft.  Please.  NOW!

Hi,

Just put the God mode fille in a seperate folder rather than leaving it in your docs folder. Then you can use your hyperlinks in Excel.

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  1. Anonymous
    2017-08-08T23:10:59+00:00

    Thank you Zardoc for this fix. I had a user who must've enabled "God Mode" without remembering doing so... he created the folder in the desktop but after deleting the file the issue no longer happened. Wish I would've done this before reinstalling Office lol.

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  2. Anonymous
    2017-08-12T21:57:34+00:00

    Zardoc = Genius!!

    I had a similar problem where I was attempting to modify a hyperlink and Word 2016 crashed (after the Creators Update). I had placed my document on the Desktop (as my work area) and of course my GodMode icon was also on the Desktop! 

    Taking Zardoc's lead, I moved my document to the Documents folder and the problem disappeared and I was able to update the hyperlinks successfully.

    My assessment is that Word will crash any time you attempt to add or modify (or even delete?) a hyperlink in a document which resides in the same folder as the GodMode icon.

    I cannot even begin to understand how a bug like this can occur but at least there's a workaround until Microsoft acknowledge their mistake and fix it!!

    Thanks Zardoc for working this out

    Bunkshyde

    UPDATE: I came across KB4011093 (today, 26 August 2017) which seems to be fixing a very similar problem. I installed it as the earlier disruptive update had been installed on my machine. Sadly, KB4011093 DOES NOT resolve this problem.

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  3. Anonymous
    2017-08-25T11:29:40+00:00

    Me too. Thank-you sir!

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  4. Anonymous
    2017-09-06T20:31:45+00:00

    Yes, I can also confirm this behaviour. The god mode shortcut is the culprit. I do somewhat understand why the god-mode functionality is the problem from a programming standpoint, but this is still a bug and should be fixed as it is undesired behaviour. Thanks Zardoc!

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