Hyperlink insert crashes Office 2016 & Windows 10 Creators Update

Anonymous
2017-03-20T11:30:29+00:00

Hi,

After a lot of searching, I still cannot explain why all office software crashes when trying to insert a hyperlink when latest creators beta is installed (15060).

The crashes all relate to the same DLL ucrtbase.dll.

As soon as I rollback to actual windows version 14393.953 the issue is non existent.

Thanks for your input

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Anonymous
2017-09-12T01:40:41+00:00

But I use the god-mode all the time!  Windows 10/Office 365 is so incredibly buggy, that god-mode makes it easy to use the available tools there.  Why doesn't windows do that naturally, anyway?

I was unable to send an invoice today, thanks to Excel not working its hyperlinks, perhaps Excel's just atheistic?

Fix it, Microsoft.  Please.  NOW!

Hi,

Just put the God mode fille in a seperate folder rather than leaving it in your docs folder. Then you can use your hyperlinks in Excel.

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  1. Anonymous
    2017-05-10T18:41:18+00:00

    I upvoted the item in Feedback Hub, along with providing diagnostic data from a crash and a screenshot of the relevant event log entry. Like you, I have no idea where to find this 'File, Support, Contact Support' menu.

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  2. Anonymous
    2017-05-10T15:35:32+00:00

    Andy,

    If you are on Insider Fast and still seeing the hyperlink crash can you report it by clicking File, Support, Contact Support?  I see we have a bug logged for the spell check issue but I don't see any yet for the hyperlink crash.  If you are able to send it please also send the crash event details from the event viewer application log.

    I provided feedback via the Insider hub a couple of weeks ago and upvoted another feedback reporting the same issue that I found subsequently.

    Is that what you mean? If not, where do I enter File, Support, Contact support? In Outlook I get File, Support but no Contact support. All I see is a button to download the support and recovery assistant for Office 365 - but that refuses to accept my O365 id and password (I guess I don't have an 'Office 365 work or school account').

    I provided an event log entry with my April 17, 2017 post in this thread.

    Andy

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  3. Anonymous
    2017-05-09T15:32:05+00:00

    Andy,

    If you are on Insider Fast and still seeing the hyperlink crash can you report it by clicking File, Support, Contact Support?  I see we have a bug logged for the spell check issue but I don't see any yet for the hyperlink crash.  If you are able to send it please also send the crash event details from the event viewer application log.

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  4. Anonymous
    2017-05-09T13:50:13+00:00

    I had two issues in Outlook as soon as I installed the creators update. The first was the hyperlink insert crash reported here. The second was a problem with spell checking reported here. That problem has now been accepted as a bug and a work-around is shown here.

    It looks to me that the two might be connected.

    Is there a way to ensure people looking into the spell checking problem are also alerted to the hyperlink insert crash? That might help with diagnosing an underlying issue.

    Andy

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