Hyperlink insert crashes Office 2016 & Windows 10 Creators Update

Anonymous
2017-03-20T11:30:29+00:00

Hi,

After a lot of searching, I still cannot explain why all office software crashes when trying to insert a hyperlink when latest creators beta is installed (15060).

The crashes all relate to the same DLL ucrtbase.dll.

As soon as I rollback to actual windows version 14393.953 the issue is non existent.

Thanks for your input

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Anonymous
2017-09-12T01:40:41+00:00

But I use the god-mode all the time!  Windows 10/Office 365 is so incredibly buggy, that god-mode makes it easy to use the available tools there.  Why doesn't windows do that naturally, anyway?

I was unable to send an invoice today, thanks to Excel not working its hyperlinks, perhaps Excel's just atheistic?

Fix it, Microsoft.  Please.  NOW!

Hi,

Just put the God mode fille in a seperate folder rather than leaving it in your docs folder. Then you can use your hyperlinks in Excel.

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  1. Anonymous
    2017-08-03T19:06:14+00:00

    Worked for me too.  Thanks

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  2. Anonymous
    2017-07-27T16:16:33+00:00

    Thank you Zardoc !!

    Spending so much time to check each new Office build and praying for a fix... It was this dammed GOD MODE created few years ago in my document folder...

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  3. Anonymous
    2017-06-26T20:28:43+00:00

    Here is an update. I am with a level 2 support technician . I decided to check my 4 computers.

    Guess what, they all crash because of the same UCRTBASE.DLL

    I was asked to clean install windows without any software and/or drivers. I already tried that exercice and it doesn't work.  I don't think that this problem is localised. At least on 4 different machines

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  4. Anonymous
    2017-06-26T00:13:47+00:00

    Well, it seems that MS hasn't been able to fix this issue.

    Just installed creators update with update 10563.413 and installed Office VL 2016. Still crashes when you insert hyperlink. I can't believe that MS isn't even trying to fix this. I also tried to install a  version of office 365 and the same thing happens. What a pain. 20 years with MS and still the same problems. Roll out updates and don't troubleshoot. issues. :(

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