(0X8004FC12) We are sorry, something went wrong and we can't do this for you right now. Please try again later.

Anonymous
2015-08-24T19:25:28+00:00

When I try to activate Office after I upgraded to Windows 10 I receive this error: We are sorry ,something went wrong and we can't do this for you right now. please try again later (0X8004FC12). How can I get past this?

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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  1. Anonymous
    2015-09-04T20:06:28+00:00

    you need to get this information to Microsoft ASAP.   it worked for me.

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  2. Anonymous
    2015-09-05T15:39:45+00:00

    For those that the above steps don't work with IE, Get Google Chrome. I think Microsoft has stopped updating IE.

    This is pretty pathetic as I like using IE. I downloaded Google Chrome and I'm able to get past that screen.

    As a side note. If you have a 32bit older version of Office on you computer, you will need to uninstall it before installing Office 365 x64.

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  3. Anonymous
    2015-09-06T03:39:10+00:00

    Thank you so much!!  I've literally been troubleshooting this problem for a week!  Adding net local group solved the problem!

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  4. Anonymous
    2015-09-07T03:58:49+00:00

    I reinstalled 4 times and tried most of the steps mentioned. With my slow internet connection, each install took about 18 hours.

    I finally tried Start, searched for what my Firewall (it was Windows for private and guest or public networks).

    I turned the firewalls off. When I went back into Excel, it was finally registered!

    So simple and so quick.

    Paul Lacy

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