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When I try to activate Office after I upgraded to Windows 10 I receive this error: We are sorry ,something went wrong and we can't do this for you right now. please try again later (0X8004FC12). How can I get past this?
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
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Hello,
Please try the steps in this article: Office error code 0x8004FC12 "We’re sorry, something went wrong" error when activating Office
I have also contacted Microsoft twice and each time the Tech left me with no result. I have tried every suggestion noted on the forum. My work IT Department say the problem is not with anything on my laptop but with Microsoft.
I have been on to Microsoft for the whole day. Remote access failed, two re installs failed, online repair taking eons. Left holding on one call for 35 minutes; another for 1 hour 15 minutes. Not good enough Microsoft.
Thank you very much for the support
It was my Norton firewall that was the problem. I advise everyone with this problem to try disabling temporarily their antivirus firewall and smart protection etc
Hi,
I have tried your suggestions but unfortunately it hasn't worked. Any other ideas?