This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
When I try to activate Office after I upgraded to Windows 10 I receive this error: We are sorry ,something went wrong and we can't do this for you right now. please try again later (0X8004FC12). How can I get past this?
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hello,
Please try the steps in this article: Office error code 0x8004FC12 "We’re sorry, something went wrong" error when activating Office
Hello
After trying the Microsoft solutions for hours I've found an easy working Solution on a German Website.
For the German speakers: click here
In Short it says you should run the "Ultrasurf" tool when you try to activate your copy.
It is used mostly in China to avoid the censored Chinese web.
3rd option worked for me as well.
Anne,
If your three days of frustration were anything like mine! Man! I was ready to throw the machine out! And I wanted to reach through the phone and choke my non-helpful tech person who asked me to do everything but the Irish jig on my laptop. I finally hung up on him in mid sentence.
Glad we are finally rockin' and rollin'.
Cheryl
Nicholas W,
I have had the exasperating 3 days trying to get past this error code. For me, #3 was the lucky charm. I want to thank you for posting this fix. Thank you Thank you Thank you! I sincerely appreciate your scholarship in this area of knowledge. I can finally get some things done. You made it to #1 on my Daily Top 10 Things That Were Great Today!
Much, MUCH appreciation and thanks,
Cheryl