Stop the "don't lose access to your account" nonsense.

Anonymous
2016-01-07T21:42:17+00:00

I'm prevented from logging in by a "set it up now" button on the generic log in page (using IE10). Like any security conscious enterprise, my company manages my passwords and isn't interested in this "nanny state" option. How do I bypass it?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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  1. Anonymous
    2016-01-08T17:37:30+00:00

    We use AD and aren't interested in Msft's pw recovery options. No one is going to add a phone number or email address. PW recovery is handled internally by us and any enterprise using O365. Blocking access because of this is ridiculous. This isn't what apps billed as "enterprise" quality do.

    Thanks.

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  2. Anonymous
    2016-01-08T02:17:13+00:00

    hi mchv2.0,

    my understanding is that you keep seeing this prompt when log in to http://portal.office.com , if there is anything misunderstood, please correct me.

    to narrow down the issue, please help to confirm the following information:

    1. are the users accounts in your tenant synced from on premise active directory or created from office 365 admin center > active users?

    if it is the former scenario, please add the mobile phone number at the local ad and then sync to office 365. you can refer to jason’s reply

    here.

    1. does the prompt only pop up to admin account(s) or all user accounts?

    if the prompt only shows up to admins, please ask them to change the alternate email address to a new one under office 365 settings > personal info and check the outcome.

    3. have the affected users finished configuring the mobile number and phone number under office 365 settings > personal info ?

    1. if it is not the above symptom, please capture a screenshot of it. to upload a screenshot, you can click use rich formatting under the reply box in the forum and then click the icon of insert/edit media > browse > insert.

    regards,

    james

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