M/S AutoUpdate 3.4 for Mac Not Downloading to Mac

Anonymous
2016-01-06T13:20:42+00:00

I have just been advised by AutoUpdate of this Update to the program but it will not download. I get "An Unexpected Error has Occurred" warning after a period of time. It is as if it has Timed-Out

I had a similar problem with the latest Outlook update for the Mac too but someone cleared that up and it eventually downloaded  a few days later. Similar Fault?

I have tried several different sources to get a viable download with no success.

Dave

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2016-01-23T12:03:38+00:00

Try this workaround:

Go to system preference - network - advanced - DNS

Add 8.8.8.8 and 8.8.4.4 to the DNS server.

select OK - Apply.

Then try running the update. 

Hope this helps...

Fabulous work thanks you TherenceK - worked a treat

Was this answer helpful?

1 person found this answer helpful.
0 comments
Answer accepted by question author
Jim G 134.1K Reputation points MVP
2016-05-04T16:42:48+00:00

Perhaps you must be in the "insider" program to get the 3.5 updater. Did you check the box to join the program?

Was this answer helpful?

0 comments
Answer accepted by question author
Anonymous
2016-03-13T02:29:26+00:00

it worked perfectly! Thanks!!!

Was this answer helpful?

0 comments
Answer accepted by question author
Anonymous
2016-01-13T16:46:18+00:00

Daft Question coming up -

I presume, from what you have said, that you, too, are also on a Wi-Fi connection between Computer and Router rather than both Wi-Fi and Cable?

Now that you have the new DNS addresses in the machine and applied these changes instead of trying the manual download try the Microsoft AutoUpdate route again.

Have you tried switching off your router and leaving it for a couple of minutes until all of the power has been discharged rather than do an immediate re-boot? Sometimes the router requires a bit of down-time to itself.

The only other thing that springs to mind is to turn off your AV Software since this could be blocking access to the server?

Dave

Was this answer helpful?

0 comments

64 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2016-03-19T12:30:36+00:00

    Fernando,

    If you have a look back through this thread from the very beginning you will find several workarounds. One to bypass the inability to download anything - use Googles direct addresses instead but do ensure that you add the addresses into the right DNS - Ethernet Connection or Wi-Fi Connection as appropriate for your machine. Then there was a problem with some AV software not allowing access - Turn the AV off until installation is achieved. Then the problem of it hanging after download and not Installing or Verifying. Having got a Download onto the machine shut it down and open it up in SAFE Mode.There was something in Normal Mode that was blocking that was not in SAFE Mode.

    However, having deleted ALL previous versions of MSAutoUpdate and downloaded the very latest version from earlier this week, the latest Update - 15.20 - went straight in on my MAC with no problem.

    There is a detailed post of what I had to do to achieve a good download a couple of pages back.

    Dave

    Was this answer helpful?

    0 comments