M/S AutoUpdate 3.4 for Mac Not Downloading to Mac

Anonymous
2016-01-06T13:20:42+00:00

I have just been advised by AutoUpdate of this Update to the program but it will not download. I get "An Unexpected Error has Occurred" warning after a period of time. It is as if it has Timed-Out

I had a similar problem with the latest Outlook update for the Mac too but someone cleared that up and it eventually downloaded  a few days later. Similar Fault?

I have tried several different sources to get a viable download with no success.

Dave

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2016-01-23T12:03:38+00:00

Try this workaround:

Go to system preference - network - advanced - DNS

Add 8.8.8.8 and 8.8.4.4 to the DNS server.

select OK - Apply.

Then try running the update. 

Hope this helps...

Fabulous work thanks you TherenceK - worked a treat

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Jim G 134.1K Reputation points MVP
2016-05-04T16:42:48+00:00

Perhaps you must be in the "insider" program to get the 3.5 updater. Did you check the box to join the program?

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Anonymous
2016-03-13T02:29:26+00:00

it worked perfectly! Thanks!!!

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Anonymous
2016-01-13T16:46:18+00:00

Daft Question coming up -

I presume, from what you have said, that you, too, are also on a Wi-Fi connection between Computer and Router rather than both Wi-Fi and Cable?

Now that you have the new DNS addresses in the machine and applied these changes instead of trying the manual download try the Microsoft AutoUpdate route again.

Have you tried switching off your router and leaving it for a couple of minutes until all of the power has been discharged rather than do an immediate re-boot? Sometimes the router requires a bit of down-time to itself.

The only other thing that springs to mind is to turn off your AV Software since this could be blocking access to the server?

Dave

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  1. Anonymous
    2016-03-20T20:34:40+00:00

    Using the manual download worked for me, and no DNS changes are required.  It does not make sense that Microsoft started requiring Mac endpoints to use Google DNS for patches now.

    Now that AutoUpdate 3.4 (160315) is installed, it prompted me to re-download all the Excel/Outlook/PowerPower/Word 15.20.0 updates that were published back in on March 7th.  I have already running these versions on Mac OS 10.10.5 Yosemite since the week they were released.

    Did this happen for anyone else already running 15.20?  I wonder if AutoUpdate is malfunctioning seeing has how it erred out in the first place.

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