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I am unable to open some Word documents due to permission issues.
I used Disk Utility to repair permissions and created a new profile and still have the following problem. See three screenshots below:
A family of Microsoft word processing software products for creating web, email, and print documents.
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You'll most likely find that you must repeat this every month, when you install an update. Every time I've tested the updating process, the fonts get reinstalled in the package.
It's worth a try creating a new user account on your colleague's Mac, sign in to it and test Office. If it works, you know it's some degree of corruption in the old account's installation.
Unfortunately, Microsoft has never published really complete uninstall/reinstall directions for Office 2016 for Mac. I think it likely they don't know how.
After working with my client for over a year, I have finally got higher ups in Microsoft Mac Development to acknowledge this bug and they are currently working on it. At least in our instance, the issue stems from activating too many fonts with a 3rd party font manager like Suitcase of FontExplorerX. The amount of fonts is usually in the 3k range, which then causes Office 2016 to act all loopy and throw up random error messages.
If you aren't using a 3rd party font manager, then your issue could be different. For those that are using a 3rd party font manager, Microsoft Developers are working on this and they expect a fix in the next couple of releases. I'll keep this thread up to date as I find out more information.
I had this problem too and it comes back sometimes after an Office update, like the most recent 16.9.1.
What I do is clearing the MS-Office font caches with Cocktail and then restart my Mac immediately. Word then opens the documents without error.
Worked for me with 10.10 Yosemite and 10.11 El Cap / Mac Pro 2008. I'm using FontExplorer X Pro 6.
Hope it helps.
Dennis -
I tried it again, this time double-clicking on a Word doc to launch the application (with the same expected "grant access" results) and then copied everything from the console from the time I double-clicked to about a minute later when Word stopped reporting events. It turned out to be over 2,000 entries, so rather than clog up this thread, here's a link where you can download a text file: https://goo.gl/xY7x4z
Most of the lines seem to have to do with font issues - I don't know if that's normal or not; but something tells me that a font issue might be the reason for the other Word problem I now have: dropdown menus from the Mac menu bar (including the Apple menu, but not the Help menu) are just white boxes that are the height of the entire screen.
Oh, and I didn't see any paper clips next to any of the console entries.
I could also email you a System Report or anything else that might help - you can contact me (just you, Dennis!) at <email address is removed for privacy>.
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