Grant File Access: Word cannot open the document: user does not have access privileges

Anonymous
2015-07-20T23:38:33+00:00

I am unable to open some Word documents due to permission issues.

I used Disk Utility to repair permissions and created a new profile and still have the following problem.  See three screenshots below:

Microsoft 365 and Office | Word | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
John Korchok 235.9K Reputation points Volunteer Moderator
2017-11-30T22:29:05+00:00

You'll most likely find that you must repeat this every month, when you install an update. Every time I've tested the updating process, the fonts get reinstalled in the package.

Was this answer helpful?

8 people found this answer helpful.
0 comments
Answer accepted by question author
John Korchok 235.9K Reputation points Volunteer Moderator
2018-01-04T22:31:59+00:00

It's worth a try creating a new user account on your colleague's Mac, sign in to it and test Office. If it works, you know it's some degree of corruption in the old account's installation.

Unfortunately, Microsoft has never published really complete uninstall/reinstall directions for Office 2016 for Mac. I think it likely they don't know how.

Was this answer helpful?

7 people found this answer helpful.
0 comments
Answer accepted by question author
Anonymous
2018-03-21T21:14:20+00:00

After working with my client for over a year, I have finally got higher ups in Microsoft Mac Development to acknowledge this bug and they are currently working on it. At least in our instance, the issue stems from activating too many fonts with a 3rd party font manager like Suitcase of FontExplorerX. The amount of fonts is usually in the 3k range, which then causes Office 2016 to act all loopy and throw up random error messages.

If you aren't using a 3rd party font manager, then your issue could be different. For those that are using a 3rd party font manager, Microsoft Developers are working on this and they expect a fix in the next couple of releases. I'll keep this thread up to date as I find out more information.

Was this answer helpful?

1 person found this answer helpful.
0 comments
Answer accepted by question author
Anonymous
2018-02-02T16:13:48+00:00

I had this problem too and it comes back sometimes after an Office update, like the most recent 16.9.1.

What I do is clearing the MS-Office font caches with Cocktail and then restart my Mac immediately. Word then opens the documents without error.

Worked for me with 10.10 Yosemite and 10.11 El Cap / Mac Pro 2008. I'm using FontExplorer X Pro 6.

Hope it helps.

Was this answer helpful?

1 person found this answer helpful.
0 comments

185 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2015-10-31T00:40:29+00:00

    JonathanSkurnik: 

    If you are familiar with the terminal, running the following command on one of the files that open and one of the files that do not open might be helpful. The command will display some information about file attributes and rights.

    ls -l@ <filename>

    Thank you for bringing up your experience with Excel. The Excel team is aware of the issue and they are looking into it.

    aminvent:

    Thank you for the detailed report!

    There are some interesting entries in your console. 

    Could you try this again and check whether there are any "attachment" (paper clip) icons next to some of the entries?

    If you click these icons you will get a more detailed report. If you could paste these reports here that would be very helpful!

    We would specifically be interested in those marked in bold (not all of them might have that icon).

    10/29/15 7:40:17.792 PM Microsoft Word[3129]: ADALiOS [2015-10-30 00:40:17 - 68FB30E5-DF69-4FBD-BC4E-EE90DD7DEE64] ERROR: Error raised: 7. Additional Information: Domain: ADAuthenticationErrorDomain ProtocolCode:invalid_grant Details:AADSTS70002: Error validating credentials. AADSTS70008: The provided access grant is expired or revoked.

    Trace ID: e1437b7d-c8d2-4b86-9b6e-292c92387599

    Correlation ID: 68fb30e5-df69-4fbd-bc4e-ee90dd7dee64

    Timestamp: 2015-10-30 00:40:18Z. ErrorCode: 7.

    10/29/15 7:40:18.052 PM Microsoft Word[3129]: ADALiOS [2015-10-30 00:40:18 - 7B141F9E-B6D5-47B4-8530-0FB95A086BC8] ERROR: Error raised: 7. Additional Information: Domain: ADAuthenticationErrorDomain ProtocolCode:invalid_grant Details:AADSTS70002: Error validating credentials. AADSTS70008: The provided access grant is expired or revoked.

    Trace ID: f249dda0-1630-477c-be97-2ed8de690395

    Correlation ID: 7b141f9e-b6d5-47b4-8530-0fb95a086bc8

    Timestamp: 2015-10-30 00:40:18Z. ErrorCode: 7.

    10/29/15 7:40:36.370 PM sandboxd[154]: ([3129]) Microsoft Word(3129) deny file-read-data /Volumes/AI To Go #1/AI #1 Projects/GIC Academy/Dox/GIC Academy Video Shoot 9_11_15ALW.docx

    10/29/15 7:40:36.387 PM sandboxd[154]: ([3129]) Microsoft Word(3129) deny file-read-data /Volumes/AI To Go #1/AI #1 Projects/GIC Academy/Dox/GIC Academy Video Shoot 9_11_15ALW.docx

    10/29/15 7:40:36.427 PM sandboxd[154]: ([3129]) Microsoft Word(3129) deny file-read-xattr /Volumes/AI To Go #1/AI #1 Projects/GIC Academy/Dox/GIC Academy Video Shoot 9_11_15ALW.docx

    10/29/15 7:40:36.443 PM sandboxd[154]: ([3129]) Microsoft Word(3129) deny file-read-data /Volumes/AI To Go #1/AI #1 Projects/GIC Academy/Dox/GIC Academy Video Shoot 9_11_15ALW.docx

    10/29/15 7:40:36.458 PM sandboxd[154]: ([3129]) Microsoft Word(3129) deny file-read-data /Volumes/AI To Go #1/AI #1 Projects/GIC Academy/Dox/GIC Academy Video Shoot 9_11_15ALW.docx

    10/29/15 7:40:40.594 PM sandboxd[154]: ([3129]) Microsoft Word(3129) deny file-read-data /Volumes/AI To Go #1/AI #1 Projects/GIC Academy/Dox/GIC Academy Video Shoot 9_11_15ALW.docx

    10/29/15 7:40:40.612 PM sandboxd[154]: ([3129]) Microsoft Word(3129) deny file-read-data /Volumes/AI To Go #1/AI #1 Projects/GIC Academy/Dox/GIC Academy Video Shoot 9_11_15ALW.docx

    10/29/15 7:40:40.000 PM kernel[0]: Sandbox: Microsoft Word(3129) deny(1) file-read-data /Volumes/AI To Go #1/AI #1 Projects/GIC Academy/Dox/GIC Academy Video Shoot 9_11_15ALW.docx

    10/29/15 7:40:40.616 PM Microsoft Word[3129]: open on /Volumes/AI To Go #1/AI #1 Projects/GIC Academy/Dox/GIC Academy Video Shoot 9_11_15ALW.docx: Operation not permitted

    10/29/15 7:40:40.626 PM sandboxd[154]: ([3129]) Microsoft Word(3129) deny file-read-xattr /Volumes/AI To Go #1/AI #1 Projects/GIC Academy/Dox/GIC Academy Video Shoot 9_11_15ALW.docx

    10/29/15 7:40:41.000 PM kernel[0]: Sandbox: Microsoft Word(3129) deny(1) file-read-data /private/var/folders/qy/_xj2jfk08xl80200r6b_305h0000gn/C/com.apple.iconservices/store.index

    10/29/15 7:40:41.000 PM kernel[0]: Sandbox: Microsoft Word(3129) deny(1) file-read-data /private/var/folders/qy/_xj2jfk08xl80200r6b_305h0000gn/C/com.apple.iconservices/store.index

    Stephane_288:

    Glad it works for you!

    Did you try to move the containers or did it just start working without that?

    John McGhie:

    Did you have the same problem as described in this thread before moving the containers?

    Was this answer helpful?

    0 comments