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I am unable to open some Word documents due to permission issues.
I used Disk Utility to repair permissions and created a new profile and still have the following problem. See three screenshots below:
A family of Microsoft word processing software products for creating web, email, and print documents.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
You'll most likely find that you must repeat this every month, when you install an update. Every time I've tested the updating process, the fonts get reinstalled in the package.
It's worth a try creating a new user account on your colleague's Mac, sign in to it and test Office. If it works, you know it's some degree of corruption in the old account's installation.
Unfortunately, Microsoft has never published really complete uninstall/reinstall directions for Office 2016 for Mac. I think it likely they don't know how.
After working with my client for over a year, I have finally got higher ups in Microsoft Mac Development to acknowledge this bug and they are currently working on it. At least in our instance, the issue stems from activating too many fonts with a 3rd party font manager like Suitcase of FontExplorerX. The amount of fonts is usually in the 3k range, which then causes Office 2016 to act all loopy and throw up random error messages.
If you aren't using a 3rd party font manager, then your issue could be different. For those that are using a 3rd party font manager, Microsoft Developers are working on this and they expect a fix in the next couple of releases. I'll keep this thread up to date as I find out more information.
I had this problem too and it comes back sometimes after an Office update, like the most recent 16.9.1.
What I do is clearing the MS-Office font caches with Cocktail and then restart my Mac immediately. Word then opens the documents without error.
Worked for me with 10.10 Yosemite and 10.11 El Cap / Mac Pro 2008. I'm using FontExplorer X Pro 6.
Hope it helps.
I recently upgraded by purchasing a subscription to Office 365 Home and found that I could not open any Word or Excel documents using the new 2016 versions. (And yes, I could still open my old files with all of the old versions.) I've been reading and reading the forums in hopes of solving the problem. I was incredibly frustrated and ready to request a refund. And then…
After reading CGNZ's post I decided to try using my font manager's (FontExplorer Pro) tools to clean application caches and to deactivate all of the fonts on my system. I also used it to "Clean System Font Caches" (including the Microsoft cache). After doing so, it prompted a restart and I was completely amazed to find that I could open both kinds of documents.
I'm positive this was the issue for me. I tried so many other things and nothing worked until I did this. I'll be using it over the next few days and provide any updates, if something behaves badly again.
Thank you.