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I am unable to open some Word documents due to permission issues.
I used Disk Utility to repair permissions and created a new profile and still have the following problem. See three screenshots below:
A family of Microsoft word processing software products for creating web, email, and print documents.
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You'll most likely find that you must repeat this every month, when you install an update. Every time I've tested the updating process, the fonts get reinstalled in the package.
It's worth a try creating a new user account on your colleague's Mac, sign in to it and test Office. If it works, you know it's some degree of corruption in the old account's installation.
Unfortunately, Microsoft has never published really complete uninstall/reinstall directions for Office 2016 for Mac. I think it likely they don't know how.
After working with my client for over a year, I have finally got higher ups in Microsoft Mac Development to acknowledge this bug and they are currently working on it. At least in our instance, the issue stems from activating too many fonts with a 3rd party font manager like Suitcase of FontExplorerX. The amount of fonts is usually in the 3k range, which then causes Office 2016 to act all loopy and throw up random error messages.
If you aren't using a 3rd party font manager, then your issue could be different. For those that are using a 3rd party font manager, Microsoft Developers are working on this and they expect a fix in the next couple of releases. I'll keep this thread up to date as I find out more information.
I had this problem too and it comes back sometimes after an Office update, like the most recent 16.9.1.
What I do is clearing the MS-Office font caches with Cocktail and then restart my Mac immediately. Word then opens the documents without error.
Worked for me with 10.10 Yosemite and 10.11 El Cap / Mac Pro 2008. I'm using FontExplorer X Pro 6.
Hope it helps.
It's a font issue! At least it is on my computer. I installed the 15.16 update and got the usual grant access problem.
I use Extensis Font Suitcase to manage fonts & I keep a lot of fonts loaded - I've been using it for years that way without an issue, but I've had this nagging feeling that fonts were behind the other Word issue I was having with blank menus. As an experiment, I used Suitcase to clean the font cache, which restarted the computer, but Word loaded before all the fonts loaded. And Word finally worked properly. Then I restarted the usual way, with fonts loading first, and the Word problems came back.
Now I've deactivated every font except the essential ones in the System/Fonts folder and Word again works properly. Plus it's resolved the problem I've had for a long time with with Preview unable to grant "permission" to view more than one document at a time.
So is it a particular font or is it the number of fonts causing the issues? I'm interested in knowing if this information helps anyone else.