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I am unable to open some Word documents due to permission issues.
I used Disk Utility to repair permissions and created a new profile and still have the following problem. See three screenshots below:
A family of Microsoft word processing software products for creating web, email, and print documents.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
You'll most likely find that you must repeat this every month, when you install an update. Every time I've tested the updating process, the fonts get reinstalled in the package.
It's worth a try creating a new user account on your colleague's Mac, sign in to it and test Office. If it works, you know it's some degree of corruption in the old account's installation.
Unfortunately, Microsoft has never published really complete uninstall/reinstall directions for Office 2016 for Mac. I think it likely they don't know how.
After working with my client for over a year, I have finally got higher ups in Microsoft Mac Development to acknowledge this bug and they are currently working on it. At least in our instance, the issue stems from activating too many fonts with a 3rd party font manager like Suitcase of FontExplorerX. The amount of fonts is usually in the 3k range, which then causes Office 2016 to act all loopy and throw up random error messages.
If you aren't using a 3rd party font manager, then your issue could be different. For those that are using a 3rd party font manager, Microsoft Developers are working on this and they expect a fix in the next couple of releases. I'll keep this thread up to date as I find out more information.
I had this problem too and it comes back sometimes after an Office update, like the most recent 16.9.1.
What I do is clearing the MS-Office font caches with Cocktail and then restart my Mac immediately. Word then opens the documents without error.
Worked for me with 10.10 Yosemite and 10.11 El Cap / Mac Pro 2008. I'm using FontExplorer X Pro 6.
Hope it helps.
I don't know what the issue is with fonts, and it should be it's own thread.
I agree with you and will even go further and state that this Q&A thread is too convoluted to be useful. It spans a time frame that covers more than 30 updates to Office - each of which has its own peculiar characteristics.
While I can't lock the question, I will say that anyone who wants to talk about any of the topics in this wandering thread as it applies to current versions of Office, please start a completely new question and state your version (Word menu > About Word), your OS version, and describe the symptoms you have and the troubleshooting steps you've already tried. Or reply to a question that is specific to your version of Office. Let this question rest.
I will split off any new replies to this question.