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I am unable to open some Word documents due to permission issues.
I used Disk Utility to repair permissions and created a new profile and still have the following problem. See three screenshots below:
A family of Microsoft word processing software products for creating web, email, and print documents.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
You'll most likely find that you must repeat this every month, when you install an update. Every time I've tested the updating process, the fonts get reinstalled in the package.
It's worth a try creating a new user account on your colleague's Mac, sign in to it and test Office. If it works, you know it's some degree of corruption in the old account's installation.
Unfortunately, Microsoft has never published really complete uninstall/reinstall directions for Office 2016 for Mac. I think it likely they don't know how.
After working with my client for over a year, I have finally got higher ups in Microsoft Mac Development to acknowledge this bug and they are currently working on it. At least in our instance, the issue stems from activating too many fonts with a 3rd party font manager like Suitcase of FontExplorerX. The amount of fonts is usually in the 3k range, which then causes Office 2016 to act all loopy and throw up random error messages.
If you aren't using a 3rd party font manager, then your issue could be different. For those that are using a 3rd party font manager, Microsoft Developers are working on this and they expect a fix in the next couple of releases. I'll keep this thread up to date as I find out more information.
I had this problem too and it comes back sometimes after an Office update, like the most recent 16.9.1.
What I do is clearing the MS-Office font caches with Cocktail and then restart my Mac immediately. Word then opens the documents without error.
Worked for me with 10.10 Yosemite and 10.11 El Cap / Mac Pro 2008. I'm using FontExplorer X Pro 6.
Hope it helps.
I've had the problem of Office files on my iMac not opening for some time now. I have a laptop with Office installed and an iMac, my laptop works fine (with pretty much identical OS and applications installed) but my iMac couldn't open files. I tried all the options outlined above and had some initial levels of success, sometimes a file would open, but next time document tried to load, the same issue. I was up to date on OS and Office.
So in the end I bit the bullet. I wiped my HD and re-installed El Capitan and all my applications (including Suitcase).
Now Word and Excel have opened up all my documents fine, no issues.
My personal opinion is that somewhere along the line, with multiple installs and updates of OS and Office, something was clashing with the two.
This, albeit drastic and time consuming, course of action seems to have worked, fingers crossed it lasts!