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Hi folks,
I'm running into a situation affecting some but not all Macs at our office. We recently updated to Office 2016 (via Offiec365), and are running into problems with Word in particular.
What's happening is that after opening or creating a new document and making changes, typing ⌘-S to save does not do anything, and the Save and Save As options are grayed out in the menu. Closing the window or quitting Word will trigger the "Do you want to save..." dialog, which then appears to allow you to save the document, but the document that is actually saved is completely blank.
Has anyone encountered this also? It's affecting a couple of iMacs and a MacBook Pro, but some iMacs and laptops are not experiencing the same problem.
Thanks,
Tom
A family of Microsoft word processing software products for creating web, email, and print documents.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I had this issue persistently last year but it seems fixed now with latest releases all round. I suggest running Microsoft Autoupdate, and doing manually every few days too. Also join the optional Office Insider program to get latest fixes.
My system:
Word for Mac 15.32 (170201)
MacBoook Pro (2016), 10.12.3
It's not predictable based on the current information we have. I run Word 2016 for Mac on both Yosemite and El Capitan and and have never had any such problems. I think it's likely that the specific model of Mac you're using plays into whether you experience an issue or not.
I also have this problem. I just did system updates on my mac as well as uninstalled and reinstalled a fresh version of Office (using a university Office 365 license). Still the same issue for me. I'm using Word 15.26 and OSX 10.11.6 on a 2010 Macbook Pro.
It was saving fine during the spring semester and even until last week, but then suddenly stopped saving this morning.
The Mac in use is a 13in MacBook Pro bought in April.
It's not predictable based on the current information we have. I run Word 2016 for Mac on both Yosemite and El Capitan and and have never had any such problems. I think it's likely that the specific model of Mac you're using plays into whether you experience an issue or not.
I currently run Word 15.26 and OSX 10.11.6 and the problem is recurrent.