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Hi folks,
I'm running into a situation affecting some but not all Macs at our office. We recently updated to Office 2016 (via Offiec365), and are running into problems with Word in particular.
What's happening is that after opening or creating a new document and making changes, typing ⌘-S to save does not do anything, and the Save and Save As options are grayed out in the menu. Closing the window or quitting Word will trigger the "Do you want to save..." dialog, which then appears to allow you to save the document, but the document that is actually saved is completely blank.
Has anyone encountered this also? It's affecting a couple of iMacs and a MacBook Pro, but some iMacs and laptops are not experiencing the same problem.
Thanks,
Tom
A family of Microsoft word processing software products for creating web, email, and print documents.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I had this issue persistently last year but it seems fixed now with latest releases all round. I suggest running Microsoft Autoupdate, and doing manually every few days too. Also join the optional Office Insider program to get latest fixes.
My system:
Word for Mac 15.32 (170201)
MacBoook Pro (2016), 10.12.3
There have been other reports similar to yours recently, so it sounds like a bug that only appears in certain installations. What happens if you save to your Documents folder, but not inside the Google drive folder?
Thanks, that's kinda reassuring it's not just me . . . Am saving simply to Documents folder now - have 40 reports to edit by Friday so will be a good test, and report back here.
OK, confirming that simply saving file in Documents folder (not Google Drive folder) still causes this problem :( This is a major productivity barrier, to put it politely! Any help gratefully received . . .
There have been other reports similar to yours recently, so it sounds like a bug that only appears in certain installations. What happens if you save to your Documents folder, but not inside the Google drive folder?
Thanks, that's kinda reassuring it's not just me . . . Am saving simply to Documents folder now - have 40 reports to edit by Friday so will be a good test, and report back here.
There have been other reports similar to yours recently, so it sounds like a bug that only appears in certain installations. What happens if you save to your Documents folder, but not inside the Google drive folder?
To expand on Jim Gordon's reply, if Word>About Word is less than 15.19.1, please choose Help>Check for Updates and apply the most recent updates.
If you still have a problem, please try saving to your user folder (Users/YourUserName/Documents) and see if works.
Thanks John, but I have random but persistent problem with this. When i go to 'SAVE' an open Word doc (instinctively every minute or 2), a dialog box warns me I;m going to overwrite an existing file (duh). I click yes, and the exact same box comes up over and over again in an endless loop. I can't save changes to the file without saving AS with a different name. Creating a simple Word doc can therefore mean going through a dozen versions in order to save it! I'm sure this is a bug and would appreciate attention to it from MS.
I save to folder in Google Drive which sits inside my HD Documents folder.
Am running latest versions of OS and Office:
OS X 10.11.4
Word 15.20