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I recently upgraded to Office 2016 Preview from Office 2013. I had several POP / IMAP and Exchange accounts that all worked fine prior to the upgrade. After the upgrade the POP / IMAP accounts work fine but non of the Exchange accounts work. I got the following message "Outlook cannot log on. Verify you are connected to the network and are using the proper server and mailbox name. The Microsoft Exchange information service in your profile is missing required information. Modify your profile to ensure that you are using the correct Microsoft Exchange information service" Ok, so deleted the account and tried to set it up again however, under "Add Account" there is no longer an option to set up an Exchange account. There are only two options: 1) Outlook.com or Exchange ActiveSync compatible service or 2) POP or IMAP. The Microsoft Exchange Server or compatible service option is missing?
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The steps are a little different with each version but you basically need to configure Outlook Anywhere. This is for 2010 and has links to 2007: https://technet.microsoft.com/en-us/library/bb201695(v=exchg.141).aspx
Troubleshooting: https://www.petri.com/autodiscover-configuration-exchange-2010
Thank you dear Diane.
Just i talked our Exchange guy and look like he doesn't know the autodiscover settings and he can't understand the DNS records.
Just now, i'm gonna look for the settings on the Internet and forward to him. For it takes short time, if you have some docs or links that contains exact autodiscover settings for Exchange admin side, please send to me.
******@outlook.com
Thank you Brian. I'm angry for 25 years ;-)
You can remove the upgrade banner - see http://www.outlook-tips.net/tips/office-2013-upgrade-banner/ for instructions.
You don't need to join the domain to use Outlook (unless the company requires it) - all you need is your email address and password, but the company needs to have autodiscover set up. If you need to use VPN to access the account, setup should use the company DNS records to set it up.
It is unlikely Microsoft will see this here. Use the Outlook 2016 for Windows Uservoice web site.