Office 2016 keeps reverting color theme back to Colorful

Anonymous
2015-10-05T15:13:00+00:00

I installed Office 2016 as an upgrade to 2013.  Put the color scheme on grey (because annoyingly the awesome Black went away sometime in the preview.)  

Now I have a weird issue where every time I close all of the 2016 applications and then reopen one of the applications, the theme has changed from grey to colorful.  This applies to reboots or just closing them all and then later opening one back up.  Oddly as well today (10/5/2015) I walked away from the computer to talk to a co-worker in the next office.  When I came back, it was on colorful again.  However that is the only time it has changed itself while open.

It seems to work correctly when it is set to Grey.  So for instance, say I open Outlook and change the theme to Grey.  When I open Word or Excel, they are also Grey as they should be.

So I'm just throwing that out there as a potential bug

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  1. Anonymous
    2017-10-31T16:46:52+00:00

    Wow, trying to solve this for a user... Looks great on the IS department when they cant fix a simple issue like. Doesn't matter that it's Microsofts fault. PLEASE fix

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  2. Anonymous
    2017-11-24T02:57:48+00:00

    Hello!

    Thanks for posting on the Microsoft Community, and we're sorry that you're experiencing this issue. We have identified the source of this problem and our engineering team is working on a fix. I'll post back once the update containing the fix is released.

    Thanks,

    Michelle V

    Office Team

    It's now November 2017.  I'm also having this problem.

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    6 people found this answer helpful.
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  3. Anonymous
    2017-11-28T11:09:39+00:00

    Hi Michelle - any updates please?

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  4. Anonymous
    2017-11-28T15:54:36+00:00

    Hello!

    Thanks for posting on the Microsoft Community, and we're sorry that you're experiencing this issue. We have identified the source of this problem and our engineering team is working on a fix. I'll post back once the update containing the fix is released.

    Thanks,

    Michelle V

    Office Team

    It's now November 2017.  I'm also having this problem.

    Here's the reply I got, when I sent in an actual ticket:

    This is Cora Scott and I am the Engineer that has been assigned to your case (xxx).

    Have you signed out and signed back into Office 2016 using your Office 365 credentials?

    To sign out of your account, please click on

    File > Office Account > User Information > Sign out.

    Then close Outlook and restart your computer. After the restart, open Outlook and sign back in to update the licensing information.

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  5. Anonymous
    2017-12-17T01:13:55+00:00

    WOW MICROSOFT 1 YEAR AND YOU HAVEN'T FIXED THIS SIMPLE PROBLEM.

    WHY?

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    5 people found this answer helpful.
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