Office 2016 keeps reverting color theme back to Colorful

Anonymous
2015-10-05T15:13:00+00:00

I installed Office 2016 as an upgrade to 2013.  Put the color scheme on grey (because annoyingly the awesome Black went away sometime in the preview.)  

Now I have a weird issue where every time I close all of the 2016 applications and then reopen one of the applications, the theme has changed from grey to colorful.  This applies to reboots or just closing them all and then later opening one back up.  Oddly as well today (10/5/2015) I walked away from the computer to talk to a co-worker in the next office.  When I came back, it was on colorful again.  However that is the only time it has changed itself while open.

It seems to work correctly when it is set to Grey.  So for instance, say I open Outlook and change the theme to Grey.  When I open Word or Excel, they are also Grey as they should be.

So I'm just throwing that out there as a potential bug

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  1. Anonymous
    2017-12-29T14:52:12+00:00

    That has worked for me! I recommend everyone tries that (making sure that your Office credentials are OK).

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  2. Anonymous
    2017-12-20T20:37:54+00:00

    I've had the same issue on Windows 7 for a while... also getting frustrated with microsoft "working on it" for over a year. Not sure if this latest update fixed the issue, but here is what fixed it for me. Go to your account settings, check to see if there is an issue and you need to sign again, if not, sign out, then sign back in. After signing in, check for and install the latest update. Doing it in this order fixed the issue for me. Good luck everyone!

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  3. Anonymous
    2017-12-17T01:13:55+00:00

    WOW MICROSOFT 1 YEAR AND YOU HAVEN'T FIXED THIS SIMPLE PROBLEM.

    WHY?

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    5 people found this answer helpful.
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  4. Anonymous
    2017-11-28T15:54:36+00:00

    Hello!

    Thanks for posting on the Microsoft Community, and we're sorry that you're experiencing this issue. We have identified the source of this problem and our engineering team is working on a fix. I'll post back once the update containing the fix is released.

    Thanks,

    Michelle V

    Office Team

    It's now November 2017.  I'm also having this problem.

    Here's the reply I got, when I sent in an actual ticket:

    This is Cora Scott and I am the Engineer that has been assigned to your case (xxx).

    Have you signed out and signed back into Office 2016 using your Office 365 credentials?

    To sign out of your account, please click on

    File > Office Account > User Information > Sign out.

    Then close Outlook and restart your computer. After the restart, open Outlook and sign back in to update the licensing information.

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  5. Anonymous
    2017-11-28T11:09:39+00:00

    Hi Michelle - any updates please?

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