Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Kelly, I don't know about your problem, but your friend has to pick one or the other Office "color scheme". When you set the color scheme (File menu > Options command) in one Office application it applies to ALL office applications. So when she switches in one, it applies to the others. Very frustrating if you are not aware how this feature is designed to work.