Word 2016 Cursor movement slow, jumpy, laggy, erratic, stuttering in some documents

Anonymous
2015-07-13T06:29:26+00:00

It is impossible to edit some documents because of VERY slow, jerky, jumpy, laggy, erratic, stuttering cursor movement (horizontal worse than vertical). I have been forced to go back to using Word 2011. I am a professional novelist and cannot practice my trade with Word 2016!! This is very disappointing.

As a novelist I work with large word count simply formatted documents with a file size of less than 1M. I have not experimented to find a cut off point with regard to word count but documents in the 100K word size or more (less than 1M file size) exhibit this slow, jerky, laggy cursor movement problem. Small documents in the 5K word range do not have this problem on any of my notebooks.

It can take 10 seconds or more to move the cursor from the right to left side of the page (or vice-versa). This slow erratic cursor movement is especially troubling when trying to select a few words (highlighting them) for editing. It is very frustrating. 

I have experimented and found that brand new documents in 2016 file format exhibit this problem. I have created documents with zero text formatting and they have this problem. I removed all formatting in these test documents by copying and pasting ASCII text into the newly created 2016 format doc from original Word 2011 documents.

I have replicated this same problem on three different macbook computers all with SSD and max ram. None of these computers are running with more than 5% CPU utilization (running nothing else except Word 2016). All of these notebook computers edit the same files just fine using Word 2011.

  • Brand new 2015 macbook 12" retina
  • 2013 Macbook Pro 13" retina
  • 2013 Macbook Air

Track changes is not turned on, nor is any other unusual "feature" or function. This problem occurs in all display modes: draft, layout, etc.

**All these notebooks are running the latest version of Yosemite and all with 100% up to date software.

**This is a fatal mission-critical problem for me which has forced me to revert back to using Word 2011. Again, this is very disappointing.**I have been a Word user for something over 25 years (started on MS/PC DOS).

Similar / same problems here:

http://answers.microsoft.com/en-us/mac/forum/macoffice2016-macword/office-2016-mac-very-laggy/e2656073-6f1b-4535-b78e-ee79e0a4fb4c

http://answers.microsoft.com/en-us/mac/forum/macoffice2016-macword/word-2016-laggy-ui-and-scrolling-issues/9de4aeb7-9058-4fb0-a331-72076fed72b2

http://answers.microsoft.com/en-us/mac/forum/macoffice2016-macword/performance-of-scrolling-in-word-2016-for-mac-is/f04bbc86-5753-4ef5-a2c3-5cfdcb8cb837

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Anonymous
2016-12-14T20:46:25+00:00

I confirm quitting Dropbox solves that ridiculous M$oft lag for me.

But Bill Gates just put 1 billion in SoftBank so all bugs will be gone.

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  1. Anonymous
    2015-07-29T10:53:19+00:00

    Hi Guys:

    OK, the good news is that this bug has gone right to the top. "iDerik" is not just "in" the Engineering team -- but I better not say any more :-)  To have Derik himself responding in here is unprecedented in my experience.

    Now:  It could take them a few weeks to find and nail this one.  The maddening thing is that it shows up only on a few user's machines.  There was no sign of it on any of the beta-tester's machines: I know, I was one.  I don't get it, and neither did any of the other (more than a hundred...) beta testers.

    The more detail you can post about the type of machine you are running, the patch level of your operating system, and what other software you have running at the time will be deeply appreciated.

    Keep the information coming: the more they get, the faster they will find this: currently, there is no clue what is causing it.

    People who just want to vent, it would be really nice if you didn't do it in here: kinda reduces the signal-to-noise a bit during what is a VERY busy time for the forum.

    But please believe me: we DO KNOW how you feel.  I have been testing Word since 1992: so "yes" I KNOW how you feel {grin}

    Cheers

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  2. Anonymous
    2015-07-28T21:40:49+00:00

    Please please please fix this. I have a MacBook Pro, and I installed Office365/Office2016 today. I work from home--grading papers in Word, maintaining logbooks in Excel, among other things. The laggy typing and choppy scrolling makes it very frustrating and time-consuming. I am losing money and sanity using this version. I may have to go back to my Windows laptop to get my work done because as frustrating as Windows is....this is WORSE.

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  3. Anonymous
    2015-07-28T21:13:22+00:00

    Hi, do you have a time frame for the update? I don't mind if you contact me, I can give further information that might help you guys.

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  4. Anonymous
    2015-07-28T19:30:15+00:00

    Hi Claude, 

    Thanks for sharing what you're seeing on this issue. I'm on the Mac Word engineering team and I wanted to let you know that we're working on it. I hope to be able to report back shortly.

    Oh, and I'm glad to hear that you like the "Resume Reading" feature to get you back where you were working. 

    Regards,

    Derik

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