We are aware of this problem and will release a fix in an upcoming update. Here are 2 workarounds that have been successful for other Community members. In Win 10, Right-click on the Start button and choose Run type %userprofile% into the Run box and click OK to open your local profile folder Double-click the OneDrive folder When you get prompted to allow access, click to allow access. OR In Win 10, Right-click on the Start button and choose Command Prompt (Admin) Click Yes to the User Account Control prompt In the command prompt, type the following command: cd %userprofile% press Enter on your keyboard 4. In the command prompt, type the following command: cd OneDrive press Enter on your keyboard 5. In the command prompt, type the following command: icacls %userprofile%\OneDrive /inheritance:e (where %userprofile%\OneDrive is the location of the folder you want to fix) press Enter on your keyboard If these methods do not work, OneDrive files can still be accessed from different locations, including phone, tablet and online. Any single file from the OneDrive folder can be copied and pasted onto the desktop and opened from there.

What was the phone number you called please?

I live in Australia. I found the information in the following link: http://www.microsoft.com/en-au/contact.aspx This provides the telephone numbers for callers in Australia, New Zealand and various Melanesian nations: Australian callers: 13 20 58 International callers: 612 9870 2200 This help desk is in the Phillipines, but because it's a 1300 number, I assume the cost is similar to the local call rate. They operate 8 am to 8 pm, 7 days a week. The above link also includes the option for you to click on 'This site in other countries/regions'. Before I rang the above number that number I used the following link: https://partner.support.services.microsoft.com/en-us/contact/menu/software/windows/ts/ Click on 'Schedule a call', where you can provide your phone number and the best time to be called. This help desk which is in the USA, provides help to callers from the USA and internationally. Nevertheless, when I told them I was ringing from Australia, they connected me to the Australian help desk which was closed. So I tracked down that telephone number (the first link I provided above) by searching on the internet. I hope you are able to get your problem solved.

Its worse then you think- MS word 2013 won't even 'saveas' a PDF -part of its own internal print options and they tell - I can not produce documents- I'm toast- the work around did not work for me. It will not find an HP printer on a USB connection, Therefore I can;t do it old style and mail something. I am literally going out of business- My Autocad won't even save to a pdf or print. It to freezes up when saving just as the MS word 2013 - I spent several hours with MS support doing an uninstall and reinstall- they then declared I needed to update my other software....

Yes, it's a dreadful saga. Although I solved my Microsoft Office problem, I have yet to deal with the fact that the Windows 10 installation wiped my Samsung updates (my laptop is a Samsung and they used to regularly send system updates) and also the software which backed up my files to my Buffalo Ministation external hard drive. Even when the hard drive is connected, Windows 10 does not recognise that the device is there. I haven't tried to save as a pdf, but will give this a try...with a great deal of trepidation. Sorry you're having such an awful time. I hope MS sorts it out soon.

I am so fed up with Excel. I've contacted the Support Desk four times; they get Excel working for a while, then the app stops responding. I've got the same problem as Leonard753 and timecruncher : like them, Office worked fine until the Windows 10 "upgrade". I was unable to upgrade/reinstall Office (either 365 or 16) after Excel froze several times. Yes, the Support Desk has gone into the REG files three times to delete any existing Office versions for both Office 365 and Office 16. They were able to get Excel working, but the same problem happens again only a few days later. They all did a great job, so it is clearly nothing to do with all the help I've gotten from them. The first time this happened, the rep spent three hours troubleshooting the problem; another time, the rep spent over an hour. Getting Office to work shouldn't be this difficult given how much I'm spending. If anyone can help me figure out what I can do, I'd appreciate any help. At this time, I think being able to downgrade my O/S to 8.1 (when all my apps worked flawlessly) and Office 365 or earlier is the answer. Can someone help me do this? I've already tried the "%userprofile%" fix: so did the Support Desk. I'm sad to say I've had it with Office. Open source software is more and more looking like a better option. I can't even back up files from my Android to my HD using Windows 10 (which worked with 8.1). Pfft...

Can’t open or save files after upgrading to Windows 10

Anonymous

We are aware of this problem and will release a fix in an upcoming update. Here are 2 workarounds that have been successful for other Community members.

In Win 10, Right-click on the Start button and choose Run

type %userprofile% into the Run box and click OK to open your local profile folder
Double-click the OneDrive folder
When you get prompted to allow access, click to allow access. OR
In Win 10, Right-click on the Start button and choose Command Prompt (Admin)
Click Yes to the User Account Control prompt
In the command prompt, type the following command:

cd %userprofile%

press Enter on your keyboard 4. In the command prompt, type the following command:

cd OneDrive

press Enter on your keyboard 5. In the command prompt, type the following command:

icacls %userprofile%\OneDrive /inheritance:e

(where %userprofile%\OneDrive is the location of the folder you want to fix)

press Enter on your keyboard

If these methods do not work, OneDrive files can still be accessed from different locations, including phone, tablet and online. Any single file from the OneDrive folder can be copied and pasted onto the desktop

and opened from there.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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163 answers

Anonymous

2015-10-14T12:58:30+00:00

What was the phone number you called please?
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Anonymous

2015-10-14T15:42:15+00:00

I live in Australia. I found the information in the following link:

http://www.microsoft.com/en-au/contact.aspx

This provides the telephone numbers for callers in Australia, New Zealand and various Melanesian nations:

Australian callers: 13 20 58

International callers: 612 9870 2200

This help desk is in the Phillipines, but because it's a 1300 number, I assume the cost is similar to the local call rate. They operate 8 am to 8 pm, 7 days a week.

The above link also includes the option for you to click on 'This site in other countries/regions'.

Before I rang the above number that number I used the following link:

https://partner.support.services.microsoft.com/en-us/contact/menu/software/windows/ts/

Click on 'Schedule a call', where you can provide your phone number and the best time to be called. This help desk which is in the USA, provides help to callers from the USA and internationally. Nevertheless, when I told them I was ringing from Australia, they connected me to the Australian help desk which was closed. So I tracked down that telephone number (the first link I provided above) by searching on the internet.

I hope you are able to get your problem solved.
Was this answer helpful?

0 comments No comments
Anonymous

2015-10-16T00:09:17+00:00

Its worse then you think-

MS word 2013 won't even 'saveas' a PDF -part of its own internal print options and they tell - I can not produce documents- I'm toast- the work around did not work for me. It will not find an HP printer on a USB connection, Therefore I can;t do it old style and mail something.

I am literally going out of business- My Autocad won't even save to a pdf or print. It to freezes up when saving just as the MS word 2013 - I spent several hours with MS support doing an uninstall and reinstall- they then declared I needed to update my other software....
Was this answer helpful?

0 comments No comments
Anonymous

2015-10-16T11:34:36+00:00

Yes, it's a dreadful saga. Although I solved my Microsoft Office problem, I have yet to deal with the fact that the Windows 10 installation wiped my Samsung updates (my laptop is a Samsung and they used to regularly send system updates) and also the software which backed up my files to my Buffalo Ministation external hard drive. Even when the hard drive is connected, Windows 10 does not recognise that the device is there. I haven't tried to save as a pdf, but will give this a try...with a great deal of trepidation. Sorry you're having such an awful time. I hope MS sorts it out soon.
Was this answer helpful?

0 comments No comments
Anonymous

2015-10-25T01:12:45+00:00

I am so fed up with Excel. I've contacted the Support Desk four times; they get Excel working for a while, then the app stops responding. I've got the same problem as Leonard753 and timecruncher: like them, Office worked fine until the Windows 10 "upgrade".

I was unable to upgrade/reinstall Office (either 365 or 16) after Excel froze several times. Yes, the Support Desk has gone into the REG files three times to delete any existing Office versions for both Office 365 and Office 16. They were able to get Excel working, but the same problem happens again only a few days later.

They all did a great job, so it is clearly nothing to do with all the help I've gotten from them. The first time this happened, the rep spent three hours troubleshooting the problem; another time, the rep spent over an hour. Getting Office to work shouldn't be this difficult given how much I'm spending.

If anyone can help me figure out what I can do, I'd appreciate any help. At this time, I think being able to downgrade my O/S to 8.1 (when all my apps worked flawlessly) and Office 365 or earlier is the answer. Can someone help me do this? I've already tried the "%userprofile%" fix: so did the Support Desk.

I'm sad to say I've had it with Office. Open source software is more and more looking like a better option. I can't even back up files from my Android to my HD using Windows 10 (which worked with 8.1).

Pfft...
Was this answer helpful?

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