Can’t open or save files after upgrading to Windows 10

Anonymous
2015-08-26T18:32:55+00:00

We are aware of this problem and will release a fix in an upcoming update. Here are 2 workarounds that have been successful for other Community members.

In Win 10, Right-click on the Start button and choose Run

  1. type %userprofile% into the Run box and click OK to open your local profile folder
  2. Double-click the OneDrive folder
  3. When you get prompted to allow access, click to allow access. OR
  4. In Win 10, Right-click on the Start button and choose Command Prompt (Admin)
  5. Click Yes to the User Account Control prompt
  6. In the command prompt, type the following command:

cd %userprofile%

press Enter on your keyboard 4. In the command prompt, type the following command:

cd OneDrive

press Enter on your keyboard 5. In the command prompt, type the following command:

icacls %userprofile%\OneDrive /inheritance:e

(where %userprofile%\OneDrive is the location of the folder you want to fix)

press Enter on your keyboard

If these methods do not work, OneDrive files can still be accessed from different locations, including phone, tablet and online. Any single file from the OneDrive folder can be copied and pasted onto the desktop

and opened from there.

Microsoft 365 and Office | OneDrive | For home | Windows

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  1. Anonymous
    2017-09-13T01:08:43+00:00

    I tried your first option above, but was never prompted to allow access. I just got a popup asking what app I want to use to open this type of file, but Excel does not show in any of the options. I also tried copying the file into desktop and open from there, but had exactly the same problem

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  2. Anonymous
    2017-12-05T16:18:33+00:00

    I do not use OneDrive. I want to save all my files on my Windows 10 laptop. The solutions offered do not work for saving Turbo Tax files on my PC.

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  3. Anonymous
    2017-12-05T16:25:48+00:00

    Thank you for clarifying. This is what works for me so far as well, save everything to the hard drive. I also used Turbo Tax but not tried to save it yet - you just avoided a problem for me, thanks! I remain mystified what value One Drive has for anything.

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