Can’t open or save files after upgrading to Windows 10

Anonymous
2015-08-26T18:32:55+00:00

We are aware of this problem and will release a fix in an upcoming update. Here are 2 workarounds that have been successful for other Community members.

In Win 10, Right-click on the Start button and choose Run

  1. type %userprofile% into the Run box and click OK to open your local profile folder
  2. Double-click the OneDrive folder
  3. When you get prompted to allow access, click to allow access. OR
  4. In Win 10, Right-click on the Start button and choose Command Prompt (Admin)
  5. Click Yes to the User Account Control prompt
  6. In the command prompt, type the following command:

cd %userprofile%

press Enter on your keyboard 4. In the command prompt, type the following command:

cd OneDrive

press Enter on your keyboard 5. In the command prompt, type the following command:

icacls %userprofile%\OneDrive /inheritance:e

(where %userprofile%\OneDrive is the location of the folder you want to fix)

press Enter on your keyboard

If these methods do not work, OneDrive files can still be accessed from different locations, including phone, tablet and online. Any single file from the OneDrive folder can be copied and pasted onto the desktop

and opened from there.

Microsoft 365 and Office | OneDrive | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2015-09-22T10:51:12+00:00

    I was instructed to do that before....FIRST - I don't want to save to "the cloud", so that all of my information can be seen by Whoever it is that is watching what we do.  SECOND - I want to be able to look at my list of files and see it on my computer.  MY OWN COMPUTER !    Can't be done.    PLUS -  go to all of the settings files.   Every single security issue is turned to ON, which means all of the personal information on my computer is accessible by MS and all of my apps, including my camera.  TURNED THEM TO OFF !!  I really don't see why Cortana needs to be able to access my files to see how I write.  LOL   Big Brother is Watching.

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  2. Anonymous
    2015-09-29T19:26:11+00:00

    I have the same issue, Office files only opens in "Read Only" after upgrade to Windows 10.

    I was able to resolve issue by doing the same steps above ( I copied and paste below)

    1. In Win 10, Right-click on the Start button and choose Command Prompt (Admin)
    2. Click Yes to the User Account Control prompt
    3. In the command prompt, type the following command:

    cd %userprofile%

    press Enter on your keyboard 4. In the command prompt, type the following command:

    cd OneDrive

    press Enter on your keyboard 5. In the command prompt, type the following command:

    icacls %userprofile%\OneDrive /inheritance:e

    (where %userprofile%\OneDrive is the location of the folder you want to fix)

    press Enter on your keyboard 6. Additional to that is going to the User profile folder >****propertiesand select Security Tab then click Edit and look for the user account and Put a check on the Allowthen apply and save.

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  3. Anonymous
    2015-09-29T23:03:26+00:00

    I uninstalled and reinstalled my 2013 office into Windows 10 and it worked.

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  4. Anonymous
    2015-09-30T21:10:32+00:00

    The following is a link that fixed my Microsoft Office problem. I had to update my Displaylink Core software (whatever that is!) But it worked. I can now use Microsoft Office.

    https://support.microsoft.com/en-us/kb/2813143

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  5. Anonymous
    2015-10-01T03:24:26+00:00

    Even after following both sets of steps outlined above including step 6 in a later post about "Put a check on theAllowthen apply and save." my Outlook, Word, and Excel all close a second after opening.  Worked fine before I upgraded from Win 7.  I avoided any kind of cloud storage up to this point and so far not impressed.  I get the same condition if opening from quick launch, all apps from windows button, or just trying to double click on a local file from my desktop.   

    Update: After reboot this morning, and a number of updates were pushed down by Microsoft, my Office programs work correctly now but there is a catch. 

    What is odd is that I am unable to attach items from One Drive to Outlook unless the items are saved into the local mirror copy of One Drive.  In other words, if I go to a pc that doesn't have the local copy of One Drive (for me that would be at C:\Users"myAccountName...."\OneDrive ) I can't get to my files.  The "One Drive" that Outlook, Access, and Excel pulls its files from it right on my PC's hard drive.  It does not reach into the cloud to get the files.  

    When a One Drive account is first set up, the user has the option to "mirror" their cloud files to a local folder.  If you choose not to, then  the only way to get to the files would be to sign into one drive via browser, then drag the files to a local spot (say the desktop) then open/attach from there.

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