We are aware of this problem and will release a fix in an upcoming update. Here are 2 workarounds that have been successful for other Community members. In Win 10, Right-click on the Start button and choose Run type %userprofile% into the Run box and click OK to open your local profile folder Double-click the OneDrive folder When you get prompted to allow access, click to allow access. OR In Win 10, Right-click on the Start button and choose Command Prompt (Admin) Click Yes to the User Account Control prompt In the command prompt, type the following command: cd %userprofile% press Enter on your keyboard 4. In the command prompt, type the following command: cd OneDrive press Enter on your keyboard 5. In the command prompt, type the following command: icacls %userprofile%\OneDrive /inheritance:e (where %userprofile%\OneDrive is the location of the folder you want to fix) press Enter on your keyboard If these methods do not work, OneDrive files can still be accessed from different locations, including phone, tablet and online. Any single file from the OneDrive folder can be copied and pasted onto the desktop and opened from there.

I hope people fix the problem fast because I don't have access to my own files

Can't save docs to my computer still. Tried both recommended fixes. No resolution. Please let me know when the fix occurs so I can use my programs as intended again.

I originally posted my issue as "MAJOR ISSUE EXCELWINDOWS10" on August 2, 2015. Link shown below: http://answers.microsoft.com/en-us/office/forum/office\_2007-excel/major-issue-excel2007windows10/569dc128-3f5b-45c4-8070-1d3339b02e76 There has not been a resolution to my posting either (reprinted below). Eventually I ended up reverting back to Windows 7. I am just adding my voice to the chorus for Microsoft to fix the problem and ask that I be notified when a "True Fix" is made to Windows 10 resolving the issues with the Office Suite of Programs. August 2, 2015 THIS IS A MAJOR WINDOWS 10 AND EXCEL 2007 PROBLEM. I HAVE JUST UPDATED TWO COMPUTERS. ONE WITH WINDOWS 10 HOME THE OTHER WITH WINDOWS 10 PRO. I CURRENTLY USE EXCEL 2007 ON A DAILY BASIS. AFTER UPDATING I HAVE FOUND THAT WHEN I HAVE TRIED TO USE AN EXISTING FILE OR WHEN I CREATE A NEW FILE ABOUT THE 2ND OR 3RD TIME I SAVE THE FILE EXCEL 2007 LOCKS UP AND SHOWS "NOT RESPONDING". THIS DOES NOT RESOLVE ITSELF AND AFTER A REASONABLE AMOUNT OF TIME I AM FORCED TO USED THE TASK MANAGER TO END THE TASK. WHEN EXCEL 2007 ENDS IT LOSES THE CURRENT FILE I AM WORKING WITH AND IT DELETES THE ORIGINAL FILE FROM THE HARD DRIVE LEAVING NO TRACE OF THE FILE. AUTO RECOVER DOES NOT WORK. THIS HAPPENS ON BOTH MY COMPUTERS AND WITH EVERY FILE I HAVE TESTED IT WITH, INCLUDING NEWLY CREATED FILES. ALL SETTINGS SUCH AS AUTO RECOVER ARE APPROPRIATELY SET BUT DO NOT SEEM TO FUNCTION. I HAVE RUN THE MICROSOFT DIAGNOSTIC TESTS AND THESE TESTS CANNOT FIND ANY PROBLEM THIS MAKES EXCEL 2007 UNUSABLE AS AN APPLICATION. HELP!

Microsoft won't help. Apple won't help with ios and Google won't help with Android. Everytime there is an update or upgrade to an operating system there are major problems with bugs. It doesn't matter if its a computer or a smart phone. The consumer than has to spend hours on the phone with someone with broken english who is trying to figure out a fix for the problem reading a trouble shooting manual. It is all very frustrating.

I truly regret upgrading to windows 10. I cannot open a single file in Office (Word) and was unsuccessful with each of the suggested solutions. When will this issue be resolved?

Can’t open or save files after upgrading to Windows 10

Anonymous

We are aware of this problem and will release a fix in an upcoming update. Here are 2 workarounds that have been successful for other Community members.

In Win 10, Right-click on the Start button and choose Run

type %userprofile% into the Run box and click OK to open your local profile folder
Double-click the OneDrive folder
When you get prompted to allow access, click to allow access. OR
In Win 10, Right-click on the Start button and choose Command Prompt (Admin)
Click Yes to the User Account Control prompt
In the command prompt, type the following command:

cd %userprofile%

press Enter on your keyboard 4. In the command prompt, type the following command:

cd OneDrive

press Enter on your keyboard 5. In the command prompt, type the following command:

icacls %userprofile%\OneDrive /inheritance:e

(where %userprofile%\OneDrive is the location of the folder you want to fix)

press Enter on your keyboard

If these methods do not work, OneDrive files can still be accessed from different locations, including phone, tablet and online. Any single file from the OneDrive folder can be copied and pasted onto the desktop

and opened from there.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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163 answers

Anonymous

2016-01-26T22:01:43+00:00

I hope people fix the problem fast because I don't have access to my own files
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Anonymous

2016-01-27T01:51:02+00:00

Can't save docs to my computer still. Tried both recommended fixes. No resolution. Please let me know when the fix occurs so I can use my programs as intended again.
Was this answer helpful?

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Anonymous

2016-01-30T19:32:45+00:00

I originally posted my issue as "MAJOR ISSUE EXCELWINDOWS10" on August 2, 2015. Link shown below:

http://answers.microsoft.com/en-us/office/forum/office\_2007-excel/major-issue-excel2007windows10/569dc128-3f5b-45c4-8070-1d3339b02e76

There has not been a resolution to my posting either (reprinted below). Eventually I ended up reverting back to Windows 7.

I am just adding my voice to the chorus for Microsoft to fix the problem and ask that I be notified when a "True Fix" is made to Windows 10 resolving the issues with the Office Suite of Programs.

August 2, 2015

THIS IS A MAJOR WINDOWS 10 AND EXCEL 2007 PROBLEM.

I HAVE JUST UPDATED TWO COMPUTERS. ONE WITH WINDOWS 10 HOME THE OTHER WITH WINDOWS 10 PRO.

I CURRENTLY USE EXCEL 2007 ON A DAILY BASIS. AFTER UPDATING I HAVE FOUND THAT WHEN I HAVE TRIED TO USE AN EXISTING FILE OR WHEN I CREATE A NEW FILE ABOUT THE 2ND OR 3RD TIME I SAVE THE FILE EXCEL 2007 LOCKS UP AND SHOWS "NOT RESPONDING". THIS DOES NOT RESOLVE ITSELF AND AFTER A REASONABLE AMOUNT OF TIME I AM FORCED TO USED THE TASK MANAGER TO END THE TASK.

WHEN EXCEL 2007 ENDS IT LOSES THE CURRENT FILE I AM WORKING WITH AND IT DELETES THE ORIGINAL FILE FROM THE HARD DRIVE LEAVING NO TRACE OF THE FILE. AUTO RECOVER DOES NOT WORK.

THIS HAPPENS ON BOTH MY COMPUTERS AND WITH EVERY FILE I HAVE TESTED IT WITH, INCLUDING NEWLY CREATED FILES.

ALL SETTINGS SUCH AS AUTO RECOVER ARE APPROPRIATELY SET BUT DO NOT SEEM TO FUNCTION.

I HAVE RUN THE MICROSOFT DIAGNOSTIC TESTS AND THESE TESTS CANNOT FIND ANY PROBLEM

THIS MAKES EXCEL 2007 UNUSABLE AS AN APPLICATION.

HELP!
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Anonymous

2016-01-31T02:02:17+00:00

Microsoft won't help. Apple won't help with ios and Google won't help with Android. Everytime there is an update or upgrade to an operating system there are major problems with bugs. It doesn't matter if its a computer or a smart phone. The consumer than has to spend hours on the phone with someone with broken english who is trying to figure out a fix for the problem reading a trouble shooting manual. It is all very frustrating.
Was this answer helpful?

0 comments No comments
Anonymous

2016-02-01T01:40:39+00:00

I truly regret upgrading to windows 10. I cannot open a single file in Office (Word) and was unsuccessful with each of the suggested solutions.

When will this issue be resolved?
Was this answer helpful?

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