Can’t open or save files after upgrading to Windows 10

Anonymous
2015-08-26T18:32:55+00:00

We are aware of this problem and will release a fix in an upcoming update. Here are 2 workarounds that have been successful for other Community members.

In Win 10, Right-click on the Start button and choose Run

  1. type %userprofile% into the Run box and click OK to open your local profile folder
  2. Double-click the OneDrive folder
  3. When you get prompted to allow access, click to allow access. OR
  4. In Win 10, Right-click on the Start button and choose Command Prompt (Admin)
  5. Click Yes to the User Account Control prompt
  6. In the command prompt, type the following command:

cd %userprofile%

press Enter on your keyboard 4. In the command prompt, type the following command:

cd OneDrive

press Enter on your keyboard 5. In the command prompt, type the following command:

icacls %userprofile%\OneDrive /inheritance:e

(where %userprofile%\OneDrive is the location of the folder you want to fix)

press Enter on your keyboard

If these methods do not work, OneDrive files can still be accessed from different locations, including phone, tablet and online. Any single file from the OneDrive folder can be copied and pasted onto the desktop

and opened from there.

Microsoft 365 and Office | OneDrive | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2015-12-29T03:25:57+00:00

    I have some files that open and some that don't.  Some in "read only" and some I can alter.  No one at Microsoft seems to have an answer.  Good luck.

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  2. Anonymous
    2016-01-05T18:39:01+00:00

    I really don't understand the whole affair.  I have these Microsoft products, Windows 10 and Windows 2007 office and THEY DON'T WORK TOGETHER. I cannot open excel and word files, keeps saying "not responding" - nothing seems to work.  I do not want to use OneDrive and I do not understand how this affects me trying to open these files.  I run a small business - what am I meant to do?

    Can someone please tell me WHEN is the mighty Microsoft going to get its act together and provide a proper fix for this.  The first comment on this subject was in August and still no FIX?

    (I also use BT yahoo mail and I have problems with Microsoft Edge with this - I can't type an email because it keeps autosaving, so I use Firefox.  Also I do not seem to be able to save and rename pdf files).

    I have to submit my tax return by the end of this month - do you think HMRC will accept problems with Microsoft software as a reason for lateness

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  3. Anonymous
    2016-01-10T08:49:02+00:00

    Can you please let everyone know if your issues have been resolved? I see people are still having the same issues right up until the end of Dec 2015 (page 11 of this forum). Reading people's experiences on this forum has been horrifying. I will not upgrade to Windows 10 until I feel more confident bugs like this have been resolved and suggest others wait too. or buy a MAC.

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  4. Anonymous
    2016-01-10T08:49:49+00:00

    Can you please let everyone know if your issues have been resolved? I see people are still having the same issues right up until the end of Dec 2015 (page 11 of this forum). Reading people's experiences on this forum has been horrifying. I will not upgrade to Windows 10 until I feel more confident bugs like this have been resolved and suggest others wait too. or buy a MAC.

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  5. Anonymous
    2016-01-10T12:39:33+00:00

    I wonder if the IRS uses Microsoft software???  LOL   Probably not.

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