Can’t open or save files after upgrading to Windows 10

Anonymous
2015-08-26T18:32:55+00:00

We are aware of this problem and will release a fix in an upcoming update. Here are 2 workarounds that have been successful for other Community members.

In Win 10, Right-click on the Start button and choose Run

  1. type %userprofile% into the Run box and click OK to open your local profile folder
  2. Double-click the OneDrive folder
  3. When you get prompted to allow access, click to allow access. OR
  4. In Win 10, Right-click on the Start button and choose Command Prompt (Admin)
  5. Click Yes to the User Account Control prompt
  6. In the command prompt, type the following command:

cd %userprofile%

press Enter on your keyboard 4. In the command prompt, type the following command:

cd OneDrive

press Enter on your keyboard 5. In the command prompt, type the following command:

icacls %userprofile%\OneDrive /inheritance:e

(where %userprofile%\OneDrive is the location of the folder you want to fix)

press Enter on your keyboard

If these methods do not work, OneDrive files can still be accessed from different locations, including phone, tablet and online. Any single file from the OneDrive folder can be copied and pasted onto the desktop

and opened from there.

Microsoft 365 and Office | OneDrive | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2015-12-08T10:02:37+00:00

    Get Libre Office Writer on line. It is a Linux program that works on windows too. Also download Open Office 4.1.2 Both of these programs crash but recover as long as you keep poking the save icon often. Windows Office has gone backwards since the day it was free on computers. Windows office has the worst crash record and charges for you to be there.

    Realize that all of your documents are saved to your C drive. All word proccesors can access your C files. When you want a picture you click insert. 

    A word proccesor program accesses your hard drive according to your prompts. All proccessors have bugs including windows. That is the crash. I have received a lot of emails since my original post about microsoft office 365. Go on line and type in "word processor" there are many options and you dont have to pay accept with headaches.

    Since people quit using typewriters there is more room for crashes on the internet than on the manual writer unless it quits typing. I think all brilliant minds should try manual typing. 5000 sheets of paper from ebay for $40 delivered? I pounded the keys on my broken typewriter but it was more fun than a crash cup word proccessor.

    Dont just write all your thoughts on the internet. They are precious and need to be hand written. Then you can rethink the thought and discard innappropiate behvior.

    We all need to remember the days when we got creative manually and not in pixels.

    B.A. Forsberg

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  2. Anonymous
    2015-12-08T10:14:26+00:00

    It isnt about 10. Microsoft creates programs designed to be extinct. It is the good guy/bad guy thing. Every version of windows has a glitch to make people want to upgrade (for money) to the latest Micro-Rave. Each new version is designed to make you want the next version.  It is about stock holders not consumers.

    The Creator gave us a brain...the computer gave it a drain.

    B.A. Forsberg

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  3. Anonymous
    2015-12-09T09:23:59+00:00

    The only simple solution I have found for this is still a pain. Right click on the MS Word icon and select run as administrator. When you do this it can save file to the documents folder.

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  4. Anonymous
    2015-12-09T20:29:12+00:00

    Thank you so much!! I tried everything else but so far this works. Little nervous I am going to start experiencing some of the other issues but for now I am happy that I can open files.

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  5. Anonymous
    2015-12-11T21:01:04+00:00

    I don't want to use OneDrive. I went back to Windows 7 and all of my Office 2013 products are still inoperative. Now what, MS?!

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