We are aware of this problem and will release a fix in an upcoming update. Here are 2 workarounds that have been successful for other Community members. In Win 10, Right-click on the Start button and choose Run type %userprofile% into the Run box and click OK to open your local profile folder Double-click the OneDrive folder When you get prompted to allow access, click to allow access. OR In Win 10, Right-click on the Start button and choose Command Prompt (Admin) Click Yes to the User Account Control prompt In the command prompt, type the following command: cd %userprofile% press Enter on your keyboard 4. In the command prompt, type the following command: cd OneDrive press Enter on your keyboard 5. In the command prompt, type the following command: icacls %userprofile%\OneDrive /inheritance:e (where %userprofile%\OneDrive is the location of the folder you want to fix) press Enter on your keyboard If these methods do not work, OneDrive files can still be accessed from different locations, including phone, tablet and online. Any single file from the OneDrive folder can be copied and pasted onto the desktop and opened from there.

I finally found a good fix - I went back to Windows 7!!!!! Microsoft, you really need to start listening to your customers or you will lose them! I work with people who won't use Microsoft but prefer Red Hat. I may have to join them. I won't upgrade to Windows 10 until they get their act together. Good by!!!

I am no computer whiz but I need to be able to save my word docs. I have tried the work around to no avail. Why has there not been a fix to this issue yet??? Help me save my docs. I have signed up for OneDrive and everything but it has not helped.

I found a very simple way to fix this issue. Geek Squad helped me with this. Go to "File" in whatever program you are having trouble with Click "Options" at the very bottom of the list Click "Trust Center" at the bottom of that list Click "Trust Center Settings..." on the bottom right side Click "Protected View" in the middle of the list on the left side Uncheck all 3 of the boxes that say "Enable protected view...(whatever the end of the statement says)" You can always re-check the boxes if you are unhappy with this result. I asked the Geek Squad agent if this was safe for my computer to disable these things and he said it was perfectly fine and you don't have to worry about security issues as long as you have antivirus set up! I hope this helps everyone!

Try this: Go to "File" in whatever program you are having trouble with Click "Options" at the very bottom of the list Click "Trust Center" at the bottom of that list Click "Trust Center Settings..." on the bottom right side Click "Protected View" in the middle of the list on the left side Uncheck all 3 of the boxes that say "Enable protected view...(whatever the end of the statement says)" It worked for me :)

Can’t open or save files after upgrading to Windows 10

Anonymous

We are aware of this problem and will release a fix in an upcoming update. Here are 2 workarounds that have been successful for other Community members.

In Win 10, Right-click on the Start button and choose Run

type %userprofile% into the Run box and click OK to open your local profile folder
Double-click the OneDrive folder
When you get prompted to allow access, click to allow access. OR
In Win 10, Right-click on the Start button and choose Command Prompt (Admin)
Click Yes to the User Account Control prompt
In the command prompt, type the following command:

cd %userprofile%

press Enter on your keyboard 4. In the command prompt, type the following command:

cd OneDrive

press Enter on your keyboard 5. In the command prompt, type the following command:

icacls %userprofile%\OneDrive /inheritance:e

(where %userprofile%\OneDrive is the location of the folder you want to fix)

press Enter on your keyboard

If these methods do not work, OneDrive files can still be accessed from different locations, including phone, tablet and online. Any single file from the OneDrive folder can be copied and pasted onto the desktop

and opened from there.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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163 answers

Anonymous

2015-11-27T21:17:50+00:00

I finally found a good fix - I went back to Windows 7!!!!!

Microsoft, you really need to start listening to your customers or you will lose them!

I work with people who won't use Microsoft but prefer Red Hat. I may have to join them.

I won't upgrade to Windows 10 until they get their act together.

Good by!!!
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Anonymous

2015-11-29T04:10:43+00:00

I am no computer whiz but I need to be able to save my word docs. I have tried the work around to no avail. Why has there not been a fix to this issue yet??? Help me save my docs. I have signed up for OneDrive and everything but it has not helped.
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Anonymous

2015-12-01T02:51:25+00:00
I found a very simple way to fix this issue. Geek Squad helped me with this.
1. Go to "File" in whatever program you are having trouble with
2. Click "Options" at the very bottom of the list
3. Click "Trust Center" at the bottom of that list
4. Click "Trust Center Settings..." on the bottom right side
5. Click "Protected View" in the middle of the list on the left side
6. Uncheck all 3 of the boxes that say "Enable protected view...(whatever the end of the statement says)"
You can always re-check the boxes if you are unhappy with this result.

I asked the Geek Squad agent if this was safe for my computer to disable these things and he said it was perfectly fine and you don't have to worry about security issues as long as you have antivirus set up!

I hope this helps everyone!
Was this answer helpful?

0 comments No comments
Anonymous

2015-12-01T02:57:08+00:00
Try this:
1. Go to "File" in whatever program you are having trouble with
2. Click "Options" at the very bottom of the list
3. Click "Trust Center" at the bottom of that list
4. Click "Trust Center Settings..." on the bottom right side
5. Click "Protected View" in the middle of the list on the left side
6. Uncheck all 3 of the boxes that say "Enable protected view...(whatever the end of the statement says)"
It worked for me :)
Was this answer helpful?

0 comments No comments