Can’t open or save files after upgrading to Windows 10

Anonymous
2015-08-26T18:32:55+00:00

We are aware of this problem and will release a fix in an upcoming update. Here are 2 workarounds that have been successful for other Community members.

In Win 10, Right-click on the Start button and choose Run

  1. type %userprofile% into the Run box and click OK to open your local profile folder
  2. Double-click the OneDrive folder
  3. When you get prompted to allow access, click to allow access. OR
  4. In Win 10, Right-click on the Start button and choose Command Prompt (Admin)
  5. Click Yes to the User Account Control prompt
  6. In the command prompt, type the following command:

cd %userprofile%

press Enter on your keyboard 4. In the command prompt, type the following command:

cd OneDrive

press Enter on your keyboard 5. In the command prompt, type the following command:

icacls %userprofile%\OneDrive /inheritance:e

(where %userprofile%\OneDrive is the location of the folder you want to fix)

press Enter on your keyboard

If these methods do not work, OneDrive files can still be accessed from different locations, including phone, tablet and online. Any single file from the OneDrive folder can be copied and pasted onto the desktop

and opened from there.

Microsoft 365 and Office | OneDrive | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2015-11-18T13:42:52+00:00

    Step 6.  Where is this folder called "User profile folder"?

    I upgraded to 2010 about 3 or 4 weeks ago.

    Everything was working nicely including Office , word, excel outlook etc.  I had Office 2010 Professional in windows 7 before the upgrade.

    I had a subscription Office 365 for one household.  Everyone was using it except me.  I decided to install it and see what it is like.

    Everything I use is still working nicely for several days.  I have not used any Office 365 App yet.  Too busy to put in the learn new time. 

    Tonight I find it is not.

    3 days after office 365 install.  I am using Outlook 2010. It shows me my INBOX then crashes. No explanation just says has encountered a problem and is closing.  I reboot. I try again. At one point I see a pop up that says it is not happy with olmapi32.dll.  One of my googles says "have you got 2 versions of Office Installed if so uninstall the oldest one"  OK I thing "You have to move on and use Office 365" I uninstall Office starter that came with this 2012 laptop and I uninstall Office 2010 Professional.  I try outlook 2016 which office 365 install installed.  It does the same thing.  HMM I thin. This has started happening since I logged in to my Microsoft account and took a look at OneDrive storage.  I follow the above advice.  I try word 2016, excel 2016 etc they all crash as soon as I try to open anything from a PC folder or one drive.  Now I have no Outlook, no word, no excel my laptop can only be used for browsers.

    I do not know what to do.

    Can I roll back to windows 7?

    I have uninstalled and reinstalled this subscription Office 365.  I still cannot use any Office 365 App.

    I actually liked Windows 10 so I prefer getting an Office Version to work in Windows 10.

    I have spent an evening googling and trying this and that. 

    I have to say that I really want any version of outlook, word and excel working in windows 10.

    I have install CD's for Office 2010 professional so I can try Uninstall office 365 then install windows 2010 professional again. But I see other advice that says make sure you have Office installed before you Upgrade to windows 10.

    Can I roll back to a windows 10 check point that was before I installed office 365 (last Saturday or Sunday?)  I could do this in windows 7.

    I guess I am going to have to use webmail and pages, numbers, keynotes in my ipad after emailing my laptop files to myself to get onto the ipad.  OR put all documents onto an external drive and use Work Windows 7 PC with Office 2013. ipad is ipad2 and has not enough storage space left.  Although this is a 2012 laptop it is Core I7 with heaps of memory.  I LOVED IT UNTIL NOW.

    This might be the end of my windows Laptop I will have to get an apple MAC?

    Never expected this craziness in beautiful modern windows 2010.

    Was it OneDrive, Windows Update or what that wreaked office 2010?  I was happily working away for several days after I installed subscription Office 365.  Why do no Office 365 APPS work at all??

    Lets see if those Office 2010 install CD's work in windows 10?

    This whole thing is bizarre.  My son is using Office 365 subscription in windows 10.  His girlfriend is using it in windows 8.

    TIRED and DEPRESSED.

    Roll back to before Office 365 install sounds like the quickest thing for now.  Are those check points I had in 2007 still there in 10, Can I remember how I used to do it??

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  2. Anonymous
    2015-11-18T17:16:18+00:00

    Neither workaround fixed the problem. Still can't save a word anywhere. My son is going to lose his college papers if my laptop restarts.

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  3. Anonymous
    2015-11-22T19:55:36+00:00

    I can no longer open excel  or word documents lists sent to me on my desk top.  i prefer to use my external drives for storage and I am having enough problems with Windows 10 to force me to some other operating system.

    These workarounds do not seem to help.

    If i have an excel sheet on my desktop I have it there for a reason.  I find I cannot use the shortcut and every time

    I try to open i get a message that tells me there is a problem sending the command then tells me to select a fix that never seems to work.

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  4. Anonymous
    2015-11-27T06:36:45+00:00

    I followed a MS online automatic repair process which solved the problem but has now removed the link to my 365 account and wants me to re-activate the Office suite - can't. This is atrocious mismanagement of a very important matter.  Once again I'm left wishing there was a viable alternative to microsoft but, like the rest of the world, being trapped.

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  5. Anonymous
    2015-11-27T20:23:07+00:00

    This only made it worse! I used to be able to open some files, but not password protected files, now I cant open any files. 

    How do I reverse this change that I made?

    1. In Win 10, Right-click on the Start button and choose Command Prompt (Admin)
    2. Click Yes to the User Account Control prompt
    3. In the command prompt, type the following command:

    cd %userprofile%

    press Enter on your keyboard 4. In the command prompt, type the following command:

    cd OneDrive

    press Enter on your keyboard 5. In the command prompt, type the following command:

    icacls %userprofile%\OneDrive /inheritance:e

    (where %userprofile%\OneDrive is the location of the folder you want to fix)

    press Enter on your keyboard

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