Can’t open or save files after upgrading to Windows 10

Anonymous
2015-08-26T18:32:55+00:00

We are aware of this problem and will release a fix in an upcoming update. Here are 2 workarounds that have been successful for other Community members.

In Win 10, Right-click on the Start button and choose Run

  1. type %userprofile% into the Run box and click OK to open your local profile folder
  2. Double-click the OneDrive folder
  3. When you get prompted to allow access, click to allow access. OR
  4. In Win 10, Right-click on the Start button and choose Command Prompt (Admin)
  5. Click Yes to the User Account Control prompt
  6. In the command prompt, type the following command:

cd %userprofile%

press Enter on your keyboard 4. In the command prompt, type the following command:

cd OneDrive

press Enter on your keyboard 5. In the command prompt, type the following command:

icacls %userprofile%\OneDrive /inheritance:e

(where %userprofile%\OneDrive is the location of the folder you want to fix)

press Enter on your keyboard

If these methods do not work, OneDrive files can still be accessed from different locations, including phone, tablet and online. Any single file from the OneDrive folder can be copied and pasted onto the desktop

and opened from there.

Microsoft 365 and Office | OneDrive | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2015-11-17T02:21:41+00:00

    I upgraded to Windows 10 from Windows 7. When I use almost any MS Office product, such as Word or Publisher--in both version 2010 and 2013--I cannot save the file. It goes faint and the little circle just spins around. It appears to crash the computer almost. Will the fix they mention that is coming out (when?) fix the problem or is there something else I should do??? Very frustrated here.

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  2. Anonymous
    2015-11-17T12:32:07+00:00

    Are they working on an update?   I have heard nothing of this.  The "work around" does not work either.  Several of my post to this site have been responded to by Microsoft employees that monitor this forum.  They know how frustrated we all are.

    I wonder how the people that pay a monthly subscription to "Office"  feel about all of this....

    I have transferred all of my Office files to my old laptop running windows 7.  This was not an option that I wanted, it was the only option that I had.

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  3. Anonymous
    2015-11-17T14:29:35+00:00

    HI -

    Thankfully, disabling the protections worked for me. Did you try that? I know it isn't the solution we want, but it got me running again.

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  4. Anonymous
    2015-11-17T17:34:32+00:00

    Well,

    I just got stung with whatever issue(s) are going on. Started with missing images from a PPT presentation and now certain Excel files don't open. When I try and open them I get a "Opening in Protected Mode" message or something like that...and it just hangs. I've got Office 2016 with Windows 10.

    I did not want to try any of the seemingly long ways to open my needed files so I noticed MS One Drive apparently has 1 TB of data usage included with their annual MS Office plans...so I gave that a go with the files I needed to work with.

    Sure enough I was able to upload and then open the file I needed via MS One Drive. An easy enough solution for now. Hopefully all errors are fixed so I don't have to keep doing this.

    Good luck all!

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  5. Anonymous
    2015-11-17T23:10:20+00:00

    OK, OK, STOP sending me answers. I GOT it!  How the heck do I stop getting email responses?

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