We are aware of this problem and will release a fix in an upcoming update. Here are 2 workarounds that have been successful for other Community members. In Win 10, Right-click on the Start button and choose Run type %userprofile% into the Run box and click OK to open your local profile folder Double-click the OneDrive folder When you get prompted to allow access, click to allow access. OR In Win 10, Right-click on the Start button and choose Command Prompt (Admin) Click Yes to the User Account Control prompt In the command prompt, type the following command: cd %userprofile% press Enter on your keyboard 4. In the command prompt, type the following command: cd OneDrive press Enter on your keyboard 5. In the command prompt, type the following command: icacls %userprofile%\OneDrive /inheritance:e (where %userprofile%\OneDrive is the location of the folder you want to fix) press Enter on your keyboard If these methods do not work, OneDrive files can still be accessed from different locations, including phone, tablet and online. Any single file from the OneDrive folder can be copied and pasted onto the desktop and opened from there.

Just want to throw my frustration into the mix. My wife spent two hours carefully editing a file and it cannot be saved anywhere. Whether you choose Save or Save As at any location (in OneDrive, outside of OneDrive, even over the home network) and upon hitting the save button the Save As dialog pops up all over again. Talk about being f**ked.

I have two different files that I have been able to save. I do not know why or how, but, they are saved on my desktop. I truly understand your frustration....most of my files open only as read only. I am going to take all of my office files and put them on my old windows 7 laptop just so I will be able to keep the records that I keep updated. Files that I use for tax purposes. Medical, rental, I can't imagine if someone actually running a business and using this software. This whole situation is unacceptable. WHAT MUST WE DO TO GET YOU TO LISTEN TO US MICROSOFT !!!

Just want to throw my frustration into the mix. My wife spent two hours carefully editing a file and it cannot be saved anywhere. Whether you choose Save or Save As at any location (in OneDrive, outside of OneDrive, even over the home network) and upon hitting the save button the Save As dialog pops up all over again. Talk about being f**ked. The best work around I've found is to use CTRL+S, then close the document. I've been every single document. If you want to back up spreadsheets, copy the document, then paste it to the separate location. I've had success doing this and have been able to copy documents to OneDrive using this method. But, we shouldn't have to do this. And trying to do this for several documents is... well, words fail. I've tried Excel online, but the functionality isn't there. Note to Microsoft: HELP! PLEASE! SOON!

So when does MS plan to field this update? Those of us who have reluctantly migrated to Windows 10 seem to be out of luck with our Office suite. Major foul on your part. I am locked out of my Office files, and only seem to be able to store them on the cloud when I do get them back? I chose not to store them there in the first place. Not that I think they are truly hidden from snooping eyes, but at least I have a (perhaps false) sense of security storing them on a remote drive on my home network. Obviously that was a mistake on my part. As for the work around, I would prefer to go back to Windows 7 before I start tinkering with workarounds. Please field this patch soon.

That's what I had to do. Put all of my office documents on my old windows 7 computer... Still upset that I paid for a program that doesn't work.

Can’t open or save files after upgrading to Windows 10

Anonymous

We are aware of this problem and will release a fix in an upcoming update. Here are 2 workarounds that have been successful for other Community members.

In Win 10, Right-click on the Start button and choose Run

type %userprofile% into the Run box and click OK to open your local profile folder
Double-click the OneDrive folder
When you get prompted to allow access, click to allow access. OR
In Win 10, Right-click on the Start button and choose Command Prompt (Admin)
Click Yes to the User Account Control prompt
In the command prompt, type the following command:

cd %userprofile%

press Enter on your keyboard 4. In the command prompt, type the following command:

cd OneDrive

press Enter on your keyboard 5. In the command prompt, type the following command:

icacls %userprofile%\OneDrive /inheritance:e

(where %userprofile%\OneDrive is the location of the folder you want to fix)

press Enter on your keyboard

If these methods do not work, OneDrive files can still be accessed from different locations, including phone, tablet and online. Any single file from the OneDrive folder can be copied and pasted onto the desktop

and opened from there.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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163 answers

Anonymous

2015-11-08T22:15:56+00:00

Just want to throw my frustration into the mix. My wife spent two hours carefully editing a file and it cannot be saved anywhere. Whether you choose Save or Save As at any location (in OneDrive, outside of OneDrive, even over the home network) and upon hitting the save button the Save As dialog pops up all over again. Talk about being f**ked.
Was this answer helpful?

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Anonymous

2015-11-09T12:06:23+00:00

I have two different files that I have been able to save. I do not know why or how, but, they are saved on my desktop. I truly understand your frustration....most of my files open only as read only. I am going to take all of my office files and put them on my old windows 7 laptop just so I will be able to keep the records that I keep updated. Files that I use for tax purposes. Medical, rental, I can't imagine if someone actually running a business and using this software. This whole situation is unacceptable.

WHAT MUST WE DO TO GET YOU TO LISTEN TO US MICROSOFT !!!
Was this answer helpful?

0 comments No comments
Anonymous

2015-11-11T02:40:27+00:00

Just want to throw my frustration into the mix. My wife spent two hours carefully editing a file and it cannot be saved anywhere. Whether you choose Save or Save As at any location (in OneDrive, outside of OneDrive, even over the home network) and upon hitting the save button the Save As dialog pops up all over again. Talk about being f**ked.

The best work around I've found is to use CTRL+S, then close the document. I've been every single document. If you want to back up spreadsheets, copy the document, then paste it to the separate location. I've had success doing this and have been able to copy documents to OneDrive using this method.

But, we shouldn't have to do this.

And trying to do this for several documents is... well, words fail. I've tried Excel online, but the functionality isn't there.

Note to Microsoft: HELP! PLEASE! SOON!
Was this answer helpful?

0 comments No comments
Anonymous

2015-11-13T05:16:58+00:00

So when does MS plan to field this update? Those of us who have reluctantly migrated to Windows 10 seem to be out of luck with our Office suite.

Major foul on your part. I am locked out of my Office files, and only seem to be able to store them on the cloud when I do get them back? I chose not to store them there in the first place. Not that I think they are truly hidden from snooping eyes, but at least I have a (perhaps false) sense of security storing them on a remote drive on my home network.

Obviously that was a mistake on my part.

As for the work around, I would prefer to go back to Windows 7 before I start tinkering with workarounds.

Please field this patch soon.
Was this answer helpful?

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Anonymous

2015-11-13T12:46:20+00:00

That's what I had to do. Put all of my office documents on my old windows 7 computer...

Still upset that I paid for a program that doesn't work.
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