Can’t open or save files after upgrading to Windows 10

Anonymous
2015-08-26T18:32:55+00:00

We are aware of this problem and will release a fix in an upcoming update. Here are 2 workarounds that have been successful for other Community members.

In Win 10, Right-click on the Start button and choose Run

  1. type %userprofile% into the Run box and click OK to open your local profile folder
  2. Double-click the OneDrive folder
  3. When you get prompted to allow access, click to allow access. OR
  4. In Win 10, Right-click on the Start button and choose Command Prompt (Admin)
  5. Click Yes to the User Account Control prompt
  6. In the command prompt, type the following command:

cd %userprofile%

press Enter on your keyboard 4. In the command prompt, type the following command:

cd OneDrive

press Enter on your keyboard 5. In the command prompt, type the following command:

icacls %userprofile%\OneDrive /inheritance:e

(where %userprofile%\OneDrive is the location of the folder you want to fix)

press Enter on your keyboard

If these methods do not work, OneDrive files can still be accessed from different locations, including phone, tablet and online. Any single file from the OneDrive folder can be copied and pasted onto the desktop

and opened from there.

Microsoft 365 and Office | OneDrive | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2015-09-18T14:49:11+00:00

    Interestingly, my other two laptops will still run MS Office products after upgrade to Win10.  At least so far. 

    Still waiting for the actual fix/patch, of course.

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  2. Anonymous
    2015-09-18T00:12:07+00:00

    Really MS.  All my financial spreadsheets are in Excel and I can't open NADA.  I have a 1 terabyte hard drive with a 2 terabyte storage backup drive so I don't need your one drive.  I need my brand new $1700 HP computer to open Excel.  It worked fine until I upgraded to Windows 10.

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  3. Anonymous
    2015-09-17T00:42:17+00:00

    So essentially, nobody at MS bothered to check to see if the Win10 update would affect us lowly users.  I now have to take Word and Excel projects to work and try and work on them on my own time until you guys find a patch.

    Great job of taking care of your customers.

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  4. Anonymous
    2015-09-16T00:12:48+00:00

    I finally figured out that if I go to ALL APPS and open Excel from that location that it will let me work on and save the file.   I think what it all boils down to is that fact that they want everyone saving to ONEDRIVE so that they can also start earning money for storage space.  I realize it is not a bad idea to store somewhere else, but I prefer an external hard drive or flash disk as to "the cloud" which I can't now seem to get away from.  "they are watching"

    Thank you for your help.

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  5. Anonymous
    2015-09-15T21:04:15+00:00

    We are aware of this problem and will release a fix in an upcoming update. Here are 2 workarounds that have been successful for other Community members.

    In Win 10, Right-click on the Start button and choose Run

    1. type %userprofile% into the Run box and click OK to open your local profile folder
    2. Double-click the OneDrive folder
    3. When you get prompted to allow access, click to allow access. OR
    4. In Win 10, Right-click on the Start button and choose Command Prompt (Admin)
    5. Click Yes to the User Account Control prompt
    6. In the command prompt, type the following command:

    cd %userprofile%

    press Enter on your keyboard 4. In the command prompt, type the following command:

    cd OneDrive

    press Enter on your keyboard 5. In the command prompt, type the following command:

    icacls %userprofile%\OneDrive /inheritance:e

    (where %userprofile%\OneDrive is the location of the folder you want to fix)

    press Enter on your keyboard

    If these methods do not work, OneDrive files can still be accessed from different locations, including phone, tablet and online. Any single file from the OneDrive folder can be copied and pasted onto the desktop
    

    and opened from there.

    This doesn't work. Another suggestion please?

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    8 people found this answer helpful.
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